EPCOR Payments Conference — 2021 Fall

Back to the Future of Payments

October 25 – 27, 2021 • Overland Park, KS

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About The Event

Join us as we travel Back to the Future of Payments!

Where this year’s conference is going, we won’t need roads! That’s right! 2020 was heavy, but plutonium is back in stock and the payments industry has fired up the flux capacitor. Jump in the DeLorean with us and go BACK TO THE FUTURE OF PAYMENTS as we time travel through recent and upcoming payments challenges with payments industry experts.

We’re going to hit 88 miles per hour as we travel through recent and upcoming payments challenges.

Where

Sheraton Overland Park Hotel

6100 College Blvd., Overland Park, Kansas 66211

When

October 25 – 27, 2021

Master of Ceremonies

Kevin Olsen, The Payments Professor

Learn from the Best in the Payments Industry

Our Speakers

Debbie Barr, AAP, CTP

Debbie Barr, AAP, CTP

Nacha

Debbie Barr, AAP, CTP

Nacha

Debbie Barr has been with Nacha since 1994 and joined the ACH Network Rules Department in 1996. Debbie administers the Nacha Rulemaking Process, works directly with the Rules & Operations Committee, fulfills the role of NACHA’s ACH Operators Relationship Manager, acts as the Rules liaison to the Payments Associations, works closely with NACHA’s Education and Communication Departments to promote implementation of new Rules, manages ACH Network research and data, and serves as a team member on Industry Verticals.

Debbie earned her AAP in 1997 and her CTP in 2003.

Before coming to Nacha, Debbie spent time working with Renaissance, a private/government partnership focusing on tourism and economic development. Debbie holds a BA in Business Administration with a concentration in Marketing from Shenandoah University.

Anoop Basavarajaiah

Anoop Basavarajaiah

Volante Technologies

Anoop Basavarajaiah

Volante Technologies

Anoop Basavarajaiah is Director Payments- Americas, with Volante Technologies. He is a subject matter expert in payments and transaction banking, with over 18 years of experience helping leading financial institutions globally to grow and be a market disruptor. Prior to joining Volante, Anoop held senior roles in leading product strategy & development, solutions consulting and implementation management in some of the world’s largest payments and transaction banking solution providers.

Denise DeRousse, AAP, CTP

Denise DeRousse, AAP, CTP

Stifel Bank

Denise DeRousse, AAP, CTP

Stifel Bank

 

Steven Douglass

Steven Douglass, CTP

The Clearing House

Steven Douglass, CTP

The Clearing House

Mr. Douglass serves as Vice President of Sales and Business Development at The Clearing House.

Prior to joining The Clearing House, Mr. Douglass spent 14 years at BNY Mellon, where he held various roles within BNY Mellon’s Private Wealth Management, Asset Management and Treasury Services groups. He also spent 1.5 years as a Sales and Relationship Officer in PNC’s Treasury Management – Strategic Partners division.

Mr. Douglass has been with The Clearing House since October, 2020. He has a Bachelor’s Degree in Business Management and Economics from the University of Pittsburgh and holds the Certified Treasury Professional designation from the Association for Financial Professionals.

Amy Donaghue, AAP, APRP, NCP

Amy Donaghue, AAP, APRP, NCP

EPCOR

Amy Donaghue, AAP, APRP, NCP

EPCOR

 

Susan Doyle, AAP

Susan Doyle, AAP

EPCOR

Susan Doyle, AAP

EPCOR

Ms. Doyle is President & CEO of EPCOR, a not-for-profit payment association which provides education and advisory services to member organizations to help them maintain compliance, improve operational processes and mitigate risk and fraud of the U.S. payments systems. She currently serves on the Board of the U.S. Faster Payments Council, various Nacha committees and the Kansas City Federal Reserve Bank Payments Advisory Group. Prior to EPCOR, Ms. Doyle was Senior Vice President, Electronic Payments Channel Manager for Commerce Bank where she was responsible for product strategy, development and compliance for electronic payment products. She began her banking career at First National Bank of Omaha as a business financial analyst, bank operations manager and operations officer over ACH and wire transfers. She has been actively engaged in various payments organizations for many years including the Nacha Board of Directors, Federal Reserve Banks Faster Payments Task Force (FPTF), American Bankers Association Payments Administrative Committee, Governance Framework Formation Team (GFFT), U.S. Faster Payments Council and the Kansas City Federal Reserve Product Advisory Group. Ms. Doyle graduated from the University of Maryland-Asian Division with a BS in Business Administration and earned an International Business Certificate while working in Japan. She earned her Masters’ Banking Certificate from the University of Omaha in 2000 and her Accredited ACH Professional (AAP) certification in 2006.

Brian Guess, AAP

Brian Guess, AAP

KeyBank

Brian Guess, AAP

KeyBank

 

Emily Hays, AAP, NCP, APRP

Emily Hays, AAP, NCP, APRP

EPCOR

Emily Hays, AAP, NCP, APRP

EPCOR

Emily Hays is a Manager, Audit Services at EPCOR, Electronic Payments Core of Knowledge. She lives just east of EPCOR’s home office is located in Kansas City, MO and travels EPCOR’s territory to conduct ACH Rules compliance audits, ACH & RDC Risk Assessments provides educational support to financial institutions and Third-Party Senders. In addition, Emily collaborates on EPCOR publications: ACH Audit Workbooks, ACH Risk Assessment and RDC Risk Assessment Workbooks for financial institutions and Third-Party Senders.

Emily began her banking career in July 2012 as a bank teller, while finishing her B.A degree in Accounting from DeVry University. She has since worked in various treasury and cash management positions. She has earned the following designations: Accredited ACH Professional (AAP) from Nacha in 2016, National Check Professional (NCP) from ECCHO in 2019 and Accredited Payments Risk Professional (APRP) from Nacha in 2020.

Scott Jones

Scott Jones, Esq.

Adams & Reese LLP

Scott Jones, Esq.

Adams & Reese LLP

Scott is a payments lawyer and Partner in the law firm of Adams and Reese LLP. He began his practice as a litigator and has over a decade of experience advising banks and other clients on risk-minimization and best practices for avoiding litigation. He advises banks throughout the United States on payment systems and bank operations, including emerging payments, treasury management, wire transfers, ACH, Internet banking, and mobile banking. Scott also represents financial institutions and other entities in payment fraud cases and other payment-related disputes across the southeast United States.

Diana Kern, AAP

Diana Kern, AAP

SHAZAM

Diana Kern, AAP

SHAZAM

A veteran financial services trainer, Diana’s well respected for her vast knowledge of the payments industry. With that knowledge comes the experience to understand a financial institution’s inner workings and then train staff on products and services related to the card payments system, the ACH network, and EFT compliance.

Clients appreciate the way Diana can help them connect detailed operations concepts like fraud mitigation, exceptions handling, interchange, and ROI to their day-to-day responsibilities. She can explain seemingly complicated things in a simple, relatable way, helping them understand what it means to them.

Jen Kirk, AAP

Jen Kirk, AAP

EPCOR

Jen Kirk, AAP

EPCOR

 

Nanci McKenzie, AAP, APRP

Nanci McKenzie, AAP, APRP

Affirmative Technologies

Nanci McKenzie, AAP, APRP

Affirmative Technologies

Nanci McKenzie is the Vice President, Compliance & Business Relationships at Affirmative Technologies. Nanci has over 35-years’ experience in the financial industry including over 25 years in bank and credit union operations and audit, five years in financial technology and four years at the Payments Association, ePayResources. Nanci holds a Juris Master’s degree in Financial Regulation and Compliance from Florida State University College of Law and a B.S. degree in Business Information Management. Nanci is an Accredited ACH Professional (AAP) since 2004 and an Accredited Payments Risk Professional (APRP) since in 2018.

Kathy McKinnon, CCUFC

Kathy McKinnon, CCUFC

SIUE Credit Union

Kathy McKinnon, CCUFC

SIUE Credit Union

 

Peter D. McVey, AAP, APRP, NCP

Peter D. McVey, AAP, APRP, NCP

Lead Bank

Peter D. McVey, AAP, APRP, NCP

Lead Bank

Mr. McVey is Senior Vice President, Director of Payments at Lead Bank. He is responsible for building, developing, and monitoring innovative payments products, growing payment relationships, and providing payments expertise to all bank departments. Mr. McVey serves on the EPCOR Board of Directors. He also serves on Nacha’s Rules & Operations and AAP Blue Ribbon Panel Committees. He graduated from Truman State University with a BA in Business Administration/Management and a Biology minor and earned his MBA from Baker University. He earned his Accredited ACH Professional (AAP) accreditation in 2004, his National Check Professional (NCP) certification in 2015 and his Accredited Payments Risk Professional (APRP) accreditation in 2019.

Suzy Morris, APRP

Suzy Morris, APRP

Peoples National Bank

Suzy Morris, APRP

Peoples National Bank

Ms. Morris has over 20 years of banking experience. She is responsible for sales, implementation, risk management, product, and business development functions within Treasury Management for Peoples National Bank. Within her role, some of the key areas of focus has been developing a Faster Payments Strategy, new product rollouts, and key account management. Ms. Morris currently serves on EPCOR’s Cash & Treasury Management Committee and serves on the Board of Directors of The Risk Management Association. Ms. Morris has served on the EPCOR Board for 2 years.

Kevin Olsen, AAP, APRP, NCP, CHPC, MSCE

Kevin Olsen, AAP, APRP, NCP, CHPC, MSCE

The Payments Professor

Kevin Olsen, AAP, APRP, NCP, CHPC, MSCE

The Payments Professor

 

Angela Pavlich, AAP

Angela Pavlich, AAP

Commerce Bank

Angela Pavlich, AAP

Commerce Bank

Ms. Pavlich’s professional experience spans over a decade in the banking industry beginning with wire processing and Treasury Cash Management implementation, to leading diverse teams within Bank Operations including ACH, Cash Management, Account Analysis, ARP, and Remote Deposit. She currently leads the teams responsible for Commerce Bank’s Electronic Payments and Risk products (ACH, Wires, International, ARP, EDI, and Real Time Payments). Ms. Pavlich is an Accredited ACH Professional and has earned several internal awards during her tenure at Commerce for strong team results and her innovative and collaborative approach. Her focus is to assist Commerce in solving customer problems by leveraging existing products, looking for ways to improve current solutions, and providing new innovative payment solutions to the market.

Kassandra Quimby

Kassandra Quimby

Federal Reserve Bank of Chicago

Kassandra Quimby

Federal Reserve Bank of Chicago

Kassi Arana Quimby is a vice president at the Federal Reserve Bank of Chicago working on the Federal Reserve System’s Strategies for Improving the U.S. Payment System initiatives. Quimby’s past involvement with several key Federal Reserve industry initiatives includes helping lead the Faster Payments Task Force. She also contributed to numerous follow-on efforts including the Interim Collaboration Work Group; the Rules, Standards, Laws, and Regulations Work Group; and the establishment of the U.S. Faster Payments Council.

Prior to joining the Federal Reserve Bank of Chicago, Quimby worked for the Federal Reserve Board of Governors in Washington, DC overseeing functions supporting data intake and use across policy and supervisory areas of the Federal Reserve. Quimby earned a BBA in finance and management from the University of Miami, a master of business administration degree from George Washington University, and Project Management Professional (PMP) certification from the Project Management Institute.

Michael Reynolds

Michael Reynolds

Technology Management Resources, Inc. (TMR)

Michael Reynolds

Technology Management Resources, Inc. (TMR)

Mr. Reynolds is a 30+ year veteran in the banking technology and payments industry. As a frequent speaker at industry payment conferences, Mr. Reynolds brings a broad understanding of the key business, technology and management drivers affecting the payments industry today. This includes a focus on the changing payments landscape where traditional lockbox (checks) and electronic payment channels increasingly intersect. He is currently Vice President at TMR Solutions, Inc.

Mr. Reynolds has spoken at a variety of industry/payment conferences over the years including NEACH, WACHA, UMACHA, EPCOR, Windy City Summit and others.

Randy Rodriguez

Randy Rodriguez

Volante Technologies

Randy Rodriguez

Volante Technologies

Randy Rodriguez joins Volante as Regional Sales Head, North America. Randy most recently led cloud go-to-market and revenue strategies for Bluewolf, an IBM company. He brings with him a unique blend of technology sales expertise, combined with twenty years in senior roles with banking brands like Ally Financial and US Mutual.

Randy has over 15 years’ experience in banking regulation and financial services prior to immersing into cloud-based business services, primarily Salesforce. His experience with SaaS based selling will bring a fresh and valuable perspective to Volante as it continues to rapidly scale in these areas.

Shelly Sipple, AAP, APRP, NCP

Shelly Sipple, AAP, APRP, NCP

EPCOR

Shelly Sipple, AAP, APRP, NCP

EPCOR

Shelly Sipple joined EPCOR in 2005 following an 11-year career with the Federal Reserve Bank of Kansas City. As EPCOR’s Senior Director of Certifications & Continuing Education, she designs and conducts education programs in support of ACH to over 2,000 financial institutions and corporate members. Shelly presents at regional and national industry conferences as an ACH payments expert. She received her Accredited ACH Professional designation in October 2006, her Accredited Payments Risk Professional (APRP) in March 2018, and the National Check Professional (NCP) certification in May 2019. She is an active member of Nacha’s APRP Oversight Panel and holds a Bachelor’s in Business Education.

Debbie Smart, CTP, NCP

Debbie Smart, CTP, NCP

Q2

Debbie Smart, CTP, NCP

Q2

As a senior product marketer at Q2, Debbie Smart serves as the voice of the modern banking customer and the evolving financial services industry. With more than 40 years of banking and cash management experience, Debbie works to deeply understand Q2’s existing and desired customers, leveraging market research and competitive intelligence to forge new partnerships and influence product capabilities across Q2’s business product suite.

Prior to joining Q2, Debbie served in multiple senior management roles in the financial services industry where she guided product development, payments innovation and more. She also spent many years at an FI managing the treasury management department and operations for electronic payments.

Nathan Sweeney

Nathan Sweeney

Secure Ideas

Nathan Sweeney

Secure Ideas

 

Karen Sylvester, AAP, APRP, CAMS, CRCM, NCP

Karen Sylvester, AAP, APRP, CAMS, CRCM, NCP

EPCOR

Karen Sylvester, AAP, APRP, CAMS, CRCM, NCP

EPCOR

Karen Sylvester is the Director, Compliance Education for EPCOR. She joined EPCOR in 2007, fulfilling various positions, including facilitating educational seminars and offering consulting services on payment systems rules. Her primary focus is helping financial institutions navigate the complex world of regulatory compliance.

Karen stays current on existing and proposed initiatives and laws to support EPCOR member organizations and to provide the highest-quality education. She also assists financial institutions with identifying deficiencies and recommends sound controls based on regulatory guidance.

Karen began her career in 1994 as a teller and worked her way up to Assistant Vice President at a Kansas City financial institution. Her vast responsibilities included Bank Secrecy Act and Regulation E compliance, Internet Banking, Wire Transfer and Automated Clearing House (ACH).

Brandie Thacker, AAP

Brandie Thacker, AAP

EPCOR

Brandie Thacker, AAP

EPCOR

 

Pat Thelen, CTP

Pat Thelen, CTP

Ripple

Pat Thelen, CTP

Ripple

 

Tristan Thompson, AAP

Tristan Thompson, AAP

Arvest Bank

Tristan Thompson, AAP

Arvest Bank

 

Lance Wagner, AAP

Lance Wagner, AAP

Federal Reserve Bank

Lance Wagner, AAP

Federal Reserve Bank

A Nebraska native, Lance is a Sales Manager with responsibility for a team of 14 Account Executives handling over 9,000 financial institutions. Lance’s team works closely with these institutions in a consultative manner discussing/reviewing Federal Reserve Financial Services and industry practices. During his tenure at the Fed, Lance has also worked as a Senior Account Executive in FRFS as well as a Senior Supervisor in the FedLine access area, with responsibility for service set up, credentials, and customer support.

Lance has been with the Federal Reserve Bank for 25 years. He has a Bachelor's degree in Finance & Economics from Doane College in Crete, NE, and is also an Accredited ACH Professional (AAP).

Event Schedule

Map out your own personal journey for EPCOR Payments Conference – Fall 2021.

Earn up to 14.4 AAP/APRP Credits and 1 NCP Credit. Conference sessions may be eligible for other continuing education credits such as CRCM/CTP/CCM/CPA credits. To submit credits for other certifications contact your crediting agency.

Please note that all session times are in Central Standard Time.

# Session Speakers Time
1 Welcome to the Conference Emcee: Kevin Olsen, AAP, APRP, NCP, CHPC, MCSE, The Payments Professor; Susan Doyle, AAP, President & CEO, EPCOR; Brian Guess, AAP, Senior Vice President, KeyBank and EPCOR Chairman 1:15 p.m.
2 What Does the New Normal Look Like? Moderator: Susan Doyle, AAP, EPCOR; Panelists: Denise DeRousse, AAP, CTP, Stifel Bank, Kathy McKinnon, CCUFC, SIUE Credit Union; Suzy Morris, APRP, Peoples National Bank 1:30 p.m.
3 ACH Warranty Claims: How Far Back in Time? Shelly Sipple, AAP, ARPR, NCP, EPCOR; Karen Sylvester, AAP, APRP, CAMS, CRCM, NCP, EPCOR 2:30 p.m.
4 What is a Fintech? Jen Kirk, AAP, EPCOR; Pat Thelen, CTP, Ripple 2:30 p.m
5 What You Need to Know About the Security and Resiliency Program (SRAP) Lance M. Wagner, AAP, Joni Hopkins, AAP, Federal Reserve Banks 2:30 p.m
6 Conducting Annual Reviews and Audits in Remote Environments - The Time is Now! Amy Donaghue, AAP, APRP, NCP & Emily Hays, AAP, NCP, EPCOR 3:30 p.m.
7 The Top Five Pain Points of Bank Operations and Where to Gain Efficiencies Nanci McKenzie, AAP, APRP, JM, Affirmative Technologies 3:30 p.m.
8 A Dozen Ways the ACH Network is Better Debbie Barr, NACHA 3:30 p.m.
9 New Payment and Data Security Rules Are Coming! Are Your Agreements Updated? Scott Jones, Adams & Reese, LLP 4:30 p.m.
10 Gala Reception EPCOR Staff 5:30 p.m.

An Update on FedNow with Pilot Participants

Moderator: Kassandra Quimby, Federal Reserve Bank of Chicago; Panelists: Tristan Thompson, Arvest Bank; Angela Pavlich, Commerce Bank; Charles Harkness, CorporateOne Federal Credit Union

On January 25, 2021 the Federal Reserve announced that more than 110 organizations were selected as contributors to participate in the FedNow Pilot. Almost one year later the pilot program is working to support the development, testing and adoption of the FedNow Service and helping develop use cases that can leverage the FedNow functionality. This panel of FedNow Pilot participants will give conference attendees insight into the Pilot Program and provide awareness on what to expect when FedNow goes live.

RTP – What’s Happening in the Industry and What We See Around the Corner

Steve Douglass, CTP, The Clearing House; Debbie Smart, CTP, NCP, Q2

The RTP® network has gone from concept to reality in just a few short years. End-users are now utilizing this system every day (even on holidays and weekends!) This session will provide an update on the current state of the RTP® network, and will dive into how the network is being used. We will explore some of the top use cases being used by customers, along with emerging use cases such as Zelle over RTP, bill pay and corporate invoicing. We will also discuss what FIs should consider in developing their RTP strategies and products for their customers.

What Does the New Normal Look Like?

Moderator: Susan Doyle, AAP, EPCOR; Panelists: Denise DeRousse, AAP, CTP, Stifel Bank, Kathy McKinnon, CCUFC, SIUE Credit Union; Suzy Morris, APRP, Peoples National Bank

The pandemic has accelerated and intensified trends that were already underway before COVID-19 struck, such as the increasing use of and demand for digital banking products and branch transformation. When many branches closed in response to the pandemic, financial institutions found new ways to interact with customers. Gain insight from our panel of traditional banking executives and find out what changes they made to serve customers during this time. Learn what changes are temporary or permanent and what predictions they have for the months ahead as they continue to navigate the impact of the virus.

New Payment and Data Security Rules Are Coming! Are Your Agreements Updated?

Scott Jones, Adams & Reese, LLP

New rules and data security requirements were implemented this year across all payment channels. As a result, it is time to update your disclosures and legal agreements to maintain compliance and have adequate protections in place. Join our legal expert as he breaks down what you need to know and what updates should be considered as a financial institution for the protection of oneself and your entire customer base.

Conducting Annual Reviews and Audits in Remote Environments – The Time is Now!

Amy Donaghue, AAP, APRP, NCP; Emily Hays, AAP, APRP, NCP, EPCOR

Struggling with onboarding new customers or annual review practices with your Treasury customers? Your customers may be working from home or in a closed office environment right now. When on-site visits are no longer an option, it’s time to implement new tools and procedures. Join EPCOR auditors discuss best practices in adapting remote services and new roads to onboard and audit your customers to ensure compliance with ACH, RDC and Wires.

ACH Warranty Claims: How Far Back in Time?

Shelly Sipple, AAP, APRP, NCP, EPCOR; Karen Sylvester, AAP, APRP, CAMS, CRCM, NCP, EPCOR

Under the ACH Rules, the ODFI makes many warranties to the RDFI pertaining to transactions it transmits into the Network on behalf of its Originators. And if any of these warranties are breached, then it is the ODFI who is liable. While the ACH Rules allow RDFIs to return unauthorized debits, they do not address how long the ODFI holds the warranty. Instead, that answer is found in state contract law where the statute of limitations varies depending on which state’s laws are followed. To ensure consistency and align with other payment systems, the Rules were amended June 30th to address limitations on warranty claims. Join us to learn more through real-life scenarios.

The Top Five Pain Points of Bank Operations – Where to Gain Efficiencies

Nanci McKenzie, AAP, APRP, JM, Affirmative Technologies

Completing the daily tasks of Bank Operations is not getting easier but rather more and more has been added to the list. This session will look at the top five pain points heard from Bank Operation’s staff and how using automation and artificial intelligence will gain efficiencies giving you more time in your day to get to other important things!

Digital Currency and the Central Bank

Jesse Maniff, Federal Reserve Bank of Kansas City

This session will describe what Central Bank Digital Currencies (CBDCs) are, potential use cases, policy/design questions they raise and what the Federal Reserve and other central banks around the world are doing currently.

Inside the Mind of an Attacker: Understanding the Root Causes of Fraud

Nathan Sweaney, Secure Ideas

Fraud will never go away, but understanding the motivations and psychology of attackers helps to minimize the likelihood and the impact of being a victim. In this fun, fast-paced session, we'll dive into the mind of con artists and fraudsters and explore what makes them tick. Using stories and examples, we'll explore some of the psychological and sociological tricks that enable successful attacks. Attendees will learn how to identify vulnerabilities that can be exploited by fraudsters and how to prevent future attacks.

Card Payments: All the Things You Didn’t Know You Needed to Know!

Diana Kern, AAP, SHAZAM

“Just getting by” just isn’t going to cut it when it comes to debit card payments anymore. Learn about the finer points of card transactions and get answers to questions you didn’t even know you had. This session will cover the nuts and bolts of debit card payments from basic concepts like industry players’ roles, comparing PIN and non-authenticated transactions and interchange concepts, to more advanced topics including merchant routing choices, P2P payment apps and Credential on File (COF) practices. Join Diana and prepare to impress your cardholders and colleagues with your newfound knowledge about the inner workings of card payments.

What Nacha and the Modern ACH Network Can Do for You

Debbie Barr, AAP, CTP, Nacha

As your financial institution helping your customers/members make the best use of ACH? Today’s ACH Network is a model of growth. 2020 marked the sixth straight year with a volume increase of more than 1 billion payments, and the eighth consecutive year to see value grow by more than $1 trillion. And with the latest enhancements to Same Day ACH, the ACH Network is getting even better. Debbie Barr, Nacha Senior Director, ACH Network Rules Process & Communications, will show you the resources and tools Nacha has to better understand ACH and put it to maximum use.

Volante Payments as a Service (PaaS) in the Cloud

Anoop Basavarajiah, Volante Technologies

The future of payments is in the cloud. Learn about end-to-end processing of all payment types, from corporate initiation through to direct clearing and settlement network connectivity, as a secure managed service in the cloud. Learn how you can easily extend to other available rails, accelerate customer onboarding, and do all this in 60 days or less.

Real-time Rails, Real-time Trains?

Anoop Basavarajiah, Volante Technologies

For the industry to maximize the benefit of faster / real-time payment rails like Same Day ACH, The Clearing House RTP®, and the future FedNowSM instant payments service, we need new "trains", namely new product and services, to run on these rails. This panel will explore the current demand curve for real-time payments, the state of adoption, and the "killer use cases" that will shape innovative real-time payments experiences for corporates and consumers alike.

So, You Think You Want to Be a Payments Expert?

Moderator: Shelly Sipple, AAP, ARPR, NCP, EPCOR; Panelists: TBD

Are you the go-to person for ACH or check payment questions in your organization? Are you ready to master the complexities of risk management? Want to set yourself apart from other payments professionals? If you answered yes to any of these questions, then you should join our panel of accredited payments professionals to learn more about the AAP, APRP and NCP certifications. And perhaps you’ll walk away with a goal to become accredited in 2022!

Are Legacy Systems Holding You Back? Busting Myths in Payments

Randy Rodriguez and Anoop Basavarajaiah, Volante Technologies

Compelling payments products are essential to the health of any financial institution’s consumer and business banking portfolio. With $500bn in revenue in US payments up for grabs, banks and credit unions must fight hard for every dollar against stiff competition. The key to innovation is payments modernization – expanding the range of domestic and cross-border payment services, for new payment types like RTP and FedNow as well as wire and ACH. But many banks are held back by their core systems, which lack modern payments capabilities and are hard to upgrade. This session will tackle this complex problem and show how FIs can gain the freedom to evolve their payments offerings without complex core changes.

How to Prepare & Develop your Strategy for Faster Payments

Bradley Wilkes, Open Payment Network

Driven by concerns from Covid-19, businesses are focused on offering digital/online payment options while ensuring payment timeliness. Faster/instant payments are being offered by the largest financial institutions; however, faster/instant payments are available to small- and medium-size financial institutions and their customers, as well. With three in four businesses considering it important for their financial institution to offer them faster/instant payments, how can financial institutions meet commercial customer expectations, while differentiating their strategy and faster/payments offering through value added services? What value added services are affecting a commercial customer’s willingness to adopt faster/instant payments? Find out the answers to these questions and more at this informative session. Learn what technology capabilities financial institutions can add to basic faster/instant payments, to differentiate themselves when offering these payments to their commercial customers. Discover how value-added services help shape a financial institution’s strategic thinking. when offering faster/instant payments to their customers.

What is a Fintech?

Jen Kirk, AAP, EPCOR; Pat Thelen, CTP, Ripple

The words Financial Technology were combined into one – Fintech – several years ago. But what does that even mean? How does one become a Fintech and what purpose do they serve to the financial institution world? One of the leading Fintech companies, Ripple, will lead a fireside chat (minus the fire) with attendees to help them understand what they are doing to enhance the banking industry and how banks and credit unions can benefit from relationship with Fintechs today.

A Dozen Ways the ACH Network is Better

Debbie Barr, AAP, Nacha

Twelve+ new Nacha Rules become effective this year; all can impact FIs and business users. Are you ready? The ACH Network is rapidly evolving to support innovation and emerging business models. Hear about the latest ACH Rules initiatives and what they mean to your organization. Discover ways the new Rules will make the ACH experience better not only for FIs but also for businesses and their customers. You’ll learn about fraud prevention, data security, expansions to Same Day ACH, and m modernized authorizations, as well as Rules that ease operational challenges around reversals and returns.

Check Fraud: An Overview of the Law, Cases and Trends Pertaining to Checks

Scott Jones, Adams & Reese, LLP

Checks have been around since the beginning of time, and although check processing is slowing, check fraud is not. In this session, attendees with given background on laws governing checks like UCC 3 and 4. This session will also explore the legal aspects of cashier’s checks, stale dated checks, indorsement issues, and case law dealing with checks.

What You Need to Know About the Security and Resiliency Program (SRAP)

Lance M. Wagner, AAP, Joni Hopkins, AAP, Federal Reserve Banks

The Federal Reserve Banks’ FedLine Solutions are a critical component of the U.S. electronic payments system. While we layer and embed security within the FedLine service, your organization plays a vital role in safeguarding the payment messages and information that are transmitted over FedLine. Additionally, during times of uncertainty, security threats tend to increase. This increased risk along with the evolving threat landscape serves as a reminder that security posture is more important than ever. To ensure organizations are aware of the requirement to perform an annual assessment of compliance with the Security Requirements and subsequently attest annually to completing the assessment, the Federal Reserve Banks launched the annual Security & Resiliency Assurance Program in January 2021.

In this session we will provide a comprehensive overview of the Federal Reserve Banks’ Assurance Program, including:

  • Guidance on the assessment and attestation processes.
  • Resources available to assist you in completing the Assurance Program.

Third-Party Senders for Third-Party Senders… What do the ACH Rules Say About That?

Jen Kirk, AAP, EPCOR; Peter McVey, AAP, APRP, NCP, Lead Bank

On September 16, new ACH Rules were passed to define Nested Third-Party Senders as well as require Third-Party Senders to complete a Risk Assessment. But what is a Third-Party Sender and a Nested Third-Party Sender? What value do they provide to a financial institution and Originator? This session will help attendees understand what the new and existing Rules say about Third-Party Senders. Also, Lead Bank will provide attendees with a glance at how they manage the risk for their Third-Party and Nested Third-Party Sender customers.

Crypto 101

Karen Sylvester, AAP, APRP, CAMS, CRCM, NCP, EPCOR

We'll start at the beginning with what is crypto and walk you through the life of a cryptocurrency "coin" (there's more than just Bitcoin out there folks!). Basics such as where your account holders might be using crypto and some common cryptocurrencies will be covered, as well as risks and benefits for consumers. Don't let crypto intimidate you any longer!

Educating Your ACH Originators

Brandie Thacker, AAP and Amy Donaghue, AAP, APRP, NCP, EPCOR

You know you should do it… you know why you should do it… but what do the ACH Rules really say about educating your Originators and Third-Party Senders? What are auditors looking for when examining this audit requirement? What resources are available to you? Hear first-hand from an EPCOR Auditor what they expect from ODFIs with regard to Originator/TPS education and how they in turn expect you to conduct your annual risk review of your Originators and TPS. Gather tips and best practices for an ACH Originator education program, including what resources EPCOR already has available to help you along the way.

LMK Why People are Using Payment Apps… and other FAQs

Moderator: Kevin Olsen, AAP, APRP, NCP, CHPC, MSCE, The Payments Professor; Panelists: TBD

Over the years conference attendees have raved about EPCOR’s consumer panels – Millennials Banking Preferences, Difference in Generational Banking Preferences and our newest...Let Me Know (LMK) Why People are Using Payment Apps...and Other FAQs! This panel with be your chance to ask average joes and janes why they choose to use payment apps and how they choose which one to use. It’s like a live focus group for the audience to ask the burning questions they want to know about consumers using their phone to make payments.

The FRB’s Plans to Get Coin Moving Again

Lance M. Wagner, AAP & Joni Hopkins, AAP, Federal Reserve Banks

The COVID-19 pandemic continues to significantly disrupt the supply chain and normal circulation patterns for U.S. coin. In the initial months of the pandemic, coin deposits from DIs to the Federal Reserve declined significantly, and the U.S. Mint’s production of coin also decreased due to measures put in place to protect its employees.Coin order levels increased as regions began to reopen, resulting in Federal Reserve’s coin inventory available for recirculation being reduced to below normal levels.

The U.S. Mint continues to produce new coins at increased production levels; however, elevated demand from DIs is outpacing resupply from deposits and Mint production, resulting in the Federal Reserve’s coin inventory available for recirculation being reduced to below normal levels.

In this session, we can provide an update on the methodology the Federal Reserve System is using to ensure fair distribution of coin and provide an update on the how we can all help get coin moving!

# Session Speakers Time
1 An Update on FedNow with Pilot Participants Moderator: Kassandra Quimby, Federal Rerserve Bank of Chicago; Panelists: Tristan Thompson, Arvest Bank; Angela Pavlich, Commerce Bank; Charles Harkness, CorporateOne Federal Credit Union 8:00 a.m.
2 Inside the Mind of an Attacker: Understanding the Root Causes of Fraud Nathan Sweaney, Secure Ideas 9:00 a.m.
3 The Top Five Pain Points of Bank Operations – Where to Gain Efficiencies Nanci McKenzie, AAP, APRP, JM, Affirmative Technologies 9:00 a.m.
4 Check Fraud: An Overview of the Law, Cases and Trends Pertaining to Checks Scott Jones, Adams & Reese, LLP 9:00 a.m.
5 Conducting Annual Reviews and Audits in Remote Environments – The Time is Now! Amy Donaghue, AAP, APRP, NCP & Emily Hays, AAP, APRP, NCP, EPCOR 9:55 a.m.
6 Real Time Rails, Real Time Trains Anoop Basavarajiah, Volante Technologies 9:55 a.m.
7 What Nacha and the Modern ACH Network Can Do for You • Vendor Showcase Debbie Barr, AAP, CTP, Nacha 10:50 a.m
8 Volante Payments as a Service (PaaS) in the Cloud • Vendor Showcase Anoop Basavarajiah, Volante Technologies 10:50 a.m
9 Digital Currency and the Central Bank Jesse Maniff, Federal Reserve Bank of Kansas City 11:25 a.m.
10 Card Payments: All the Things You Didn’t Know You Needed to Know! Diana Kern, AAP, SHAZAM 11:25 a.m.
11 How to Prepare & Develop your Strategy for Faster Payments Bradley Wilkes, Open Payment Network 11:25 a.m.
12 Lunch: Kevin’s Seven: Staying Productive in a Remote Environment Kevin Olsen, AAP, APRP, NCP, CHPC, MSCE, The Payments Professor 12:20 p.m
13 Digital Currency and the Central Bank Jesse Maniff, Federal Reserve Bank of Kansas City 1:30 p.m.
14 The FRB’s Plans to Get Coin Moving Again Lance M. Wagner, AAP & Joni Hopkins, AAP, Federal Reserve Banks 1:30 p.m.
15 Inside the Mind of an Attacker: Understanding the Root Causes of Fraud Nathan Sweaney, Secure Ideas 2:30 p.m
16 Card Payments: All the Things You Didn’t Know You Needed to Know! Diana Kern, AAP, SHAZAM 2:30 p.m
17 Third-Party Senders for Third-Party Senders… What do the ACH Rules Say About That? Jen Kirk, AAP, EPCOR; Peter McVey, AAP, APRP, NCP, Lead Bank 2:30 p.m
18 Are Legacy Systems Holding You Back? Busting Myths in Payments Randy Rodriguez and Anoop Basavarajiah, Volante Technologies 3:40 p.m
# Session Speakers Time
1 RTP - What's Happening in the Industry and What We See Around the Corner Steve Douglass, CTP, The Clearing House; Debbie Smart, CTP, NCP, Q2 8:30 a.m.
2 Crypto 101 Karen Sylvester, AAP, APRP, CAMS, CRCM, NCP, EPCOR 9:30 a.m.
3 Educating Your ACH Originators Brandie Thacker, AAP and Amy Donaghue, AAP, APRP, NCP, EPCOR 9:30 a.m.
4 So You Think You Want to Be a Payments Expert? Moderator: Shelly Sipple, AAP, ARPR, NCP, EPCOR; Panelists: TBD 9:30 a.m.
5 LMK Why People are Using Payment Apps… and other FAQs Moderator: Kevin Olsen, AAP, APRP, NCP, CHPC, MSCE, The Payments Professor; Panelists: TBD 10:30 a.m.
6 Prize Drawing/Conference Concludes EPCOR Staff 11:30 a.m.

Member

$599
Full Conference Registration,
Including Access to:

- More than 12 information-packed sessions
- Exhibit Hall with Demos Available
- Gala Reception Games
- Certificate of Participation
- Access to awesome payments experts!

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Non-Member

$1,198
Full Conference Registration,
Including Access to:

- More than 12 information-packed sessions
- Exhibit Hall with Demos Available
- Gala Reception Games
- Certificate of Participation
- Access to awesome payments experts!

Register Now

Sponsors

Volante The Clearing House ACH Network The Federal Reserve Go-Live Faster

Exhibitors

Affirmative Technologies ATM Solutions The Clearing House The Federal Reserve FPS Gold Magic Wrighter OPN Volante Technologies