EPCOR Payments Conference – Fall 2018

The Road to Faster Payments
October 24 – 26, 2018 • Overland Park, KS

Register

About The Event

Don’t let faster and emerging payments and the ever-changing rules and regulatory landscape of the payments industry “roadrunner-over” your organization! Industry leaders are coming right to your backyard to help you face current and upcoming payments challenges head-on.

With more than 30 informative sessions, four learning tracks, a solution-packed exhibit hall, Food-for-Thought open discussion forums, an optional How to Confidently Identify Third-Party Sender Relationships workshop and peer-to-peer networking, EPCOR Payments Conference – Fall 2018 provides a balanced experience to help payments professionals of all backgrounds and skillsets zero in on payments topics such as the impact and opportunities of faster payments, security, strategy, risk management, fraud trends, regulatory considerations, payment initiatives, emerging payments technology and more.

Where

Sheraton Overland Park Hotel

6100 College Blvd., Overland Park, Kansas 66211

When

Wednesday to Friday

October 24 – 26, 2018

Pre-Conference Workshop

How to Confidently Identify Your Third-Party Sender Relationships

Shelly Sipple, AAP, APRP, EPCOR; Karen Sylvester, AAP, CAMS, CRCM, NCP, EPCOR

The implementation of the Third-Party Sender Registration Rule has brought to light the question for many ODFIs of “do we have a Third-Party Sender relationship?” Get useful answers during this interactive workshop where you’ll examine the difference between Third-Party Senders and Third-Party Service Providers and learn how you can properly identify Third-Party Sender relationships at your financial institution. Together we will walk through scenarios to determine how to apply the new Third-Party Sender Registration Rule and provide required information to NACHA.

Gala Reception

Wednesday, October 24 • 5:20 pm

Stick around after the closing session and unwind with new and old friends while you enjoy cocktails and light refreshments at the Gala Reception.

Awards Luncheon

Thursday, October 25 • 11:30 am

All conference attendees are invited to join us for a special lunch celebrating attending AAPs and NCPs, and announcing our EPCOR Payment Systems Award winners.

Food-for-Thought Open Discussion Forums

Wednesday, October 24 • 9 a.m. and 10 a.m.

Not going to the pre-conference workshop? No problem—we have an option for you! Make the most of your pre-conference time by joining your peers for coffee, refreshments and a casual conversation surrounding topics impacting your organization.

Keynote Speaker: Jill Castilla, Citizens Bank of Edmond

Change the Story: Making Technology & Social Media Work at Your Bank

Hear Jill’s inspiring story about the twists and turns that led her to the banking industry and how she utilized social bank culture to transform a $250-million asset community bank in Edmond, OK. Through social media and technology, and initiatives such as cash mobbing small businesses or running a popular downtown event Heard on Hurd, the Citizens Bank of Edmond has made a powerful impact on Edmond’s entire community.

Learn from the Best in the Payments Industry

Our Speakers

Jill Castilla

Jill Castilla

Citizens Bank of Edmond

Jill Castilla

Citizens Bank of Edmond

Jill Castilla leads Citizens Bank of Edmond as its President and CEO, and is Chairwoman of its bank holding company.

As an industry leader and active community member, Jill serves on the Board of Directors of American Bankers Association, SMU’s Southwest Graduate School of Banking, MetaFund, a community development financial institution, Edmond Chamber of Commerce and the YMCA of Greater Oklahoma City. She is the visionary behind "Heard on Hurd,” Citizens Bank of Edmond’s community building event that draws more than 25,000 attendees to the monthly bank celebration.

Jill has been named "Community Banker of the Year" by American Banker, "Most Innovative CEOs in Banking" by Bank Innovation, "Most Admired CEOs in Oklahoma" by The Journal Record, "Most Powerful Women in Banking-Women to Watch" by American Banker and "Business Leader of the Year" by Oklahoma Christian University.

Jill Castilla

Denise DeRousse, AAP, CTP

Reliance Bank

Denise DeRousse, AAP, CTP

Reliance Bank

Ms. DeRousse is currently responsible for management of the Deposit Services and Treasury Operations teams at Reliance Bank, which includes Treasury Management Services, Wires, ACH, Deposit Operations, Customer Information Files, IRA, and various other customer facing solutions. She also assists with the development of retail products and services, and contributes to the implementation of new technology and delivery channels. She has an extensive background in mergers, acquisitions and assimilation, and prior experience as Retail Sales Manager, Project Manager and Fraud Investigator. Ms. DeRousse is a Certified Treasury Professional as well as an Accredited ACH Professional.

Brian Guess, AAP

Brian Guess, AAP

KeyBank

Brian Guess, AAP

KeyBank

As Payables Team Leader, Brian is responsible for ACH, Wires, Commercial Real Time Payments and Check Payables and works extensively with many different industry groups to shape changes within the payments industry. Brian was part of a KeyBank team that received the 2017 NACHA Challenge award for innovation.

Keith Gray

Keith Gray

The Clearing House

Keith Gray

The Clearing House

With more than 20 years experience in the financial services sector, focusing on new product innovation and go-to-market strategy and execution. Mr. Gray’s main areas of focus are online delivery, mobile, and payments. He works with both financial institutions and the financial services community to facilitate the successful launch of TCH’s Real Time Payments Network and Secure Token Exchange.

Debbie Housh, AAP, CTP

Debbie Housh, AAP, CTP

Commerce Bank

Debbie Housh, AAP, CTP

Commerce Bank

Ms. Housh is a Senior Vice President with Commerce Bank in Kansas City, MO. She has over 30 years of experience in the Financial Services Industry, with 22 years in ACH and electronic payments. Her current responsibilities as Payment Systems Operations Group Manager include operational oversight for all non-card payment types including ACH, Domestic and International Wire Transfer, Remote Deposit, and Check Processing. In addition, she has responsibility for Electronic Banking, Fraud Detection, Exceptions, Research and Adjustments, and Account Analysis.

Ms. Housh graduated from University of Missouri, Kansas City with a Bachelors of Business Administration degree.

Jane Larimer

Jane Larimer

NACHA

Jane Larimer

NACHA

Executive Vice President of ACH Network Administration and General Counsel of NACHA, leads the department that supports NACHA’s role as administrator of the ACH Network, including rulemaking, risk and compliance and network development. Larimer also provides legal support for NACHA. Prior to joining NACHA, Larimer practiced law with Bryan Cave LLP, formerly Powell, Goldstein Frazer & Murphy, in Atlanta, Georgia.

David Lott

David Lott

Federal Reserve Bank of Atlanta

David Lott

Federal Reserve Bank of Atlanta

Dave Lott is a Retail Payments Expert with the Retail Payments Risk Forum of the Federal Reserve Bank of Atlanta and has more than 35 years of experience in the Retail Banking and Payments industries. As part of the team at the Retail Payments Risk Forum, Dave works with payments stakeholders in researching payment systems and products, focusing on risks and mitigating strategies. A key area of focus for his present work is customer, transaction and data security issues. As such, Dave has done considerable work with the wide range of card and payment technologies including biometrics, tokenization and encryption for cards, mobile devices including tablets, phones, other payment form factors, and their various delivery channels including ATMs, ecommerce and call centers. Dave works with representatives from the Federal Reserve Bank in Boston in facilitating the meetings of the Mobile Payments Industry Workgroup. He is a representative of the Federal Reserve Bank of Atlanta in several inter-agency and intra-Federal Reserve System working groups.

Douglas King

Douglas King

Federal Reserve Bank of Atlanta

Douglas King

Federal Reserve Bank of Atlanta

Doug King is a Payments Risk Expert with the Federal Reserve Bank of Atlanta’s Retail Payments Risk Forum. Doug is responsible for researching risks associated with existing and emerging payments in light of a rapidly changing payments environment and educating payment industry participants on these risks and ways to mitigate them.

During his time with the Retail Payments Risk Forum, Doug has authored multiple papers and spoken to numerous audiences on topics such as EMV, fraud trends, prepaid cards, and cryptocurrencies.

Tristan Thompson

Tristan Thompson

UMB

Tristan Thompson

UMB

Tristan Thompson is Vice President and Payments Group Manager at UMB Bank in Kansas City, MO. He has responsibility for the overall strategy, delivery and execution of UMBs Payments Product offerings. He manages a team with expertise in ACH, Wire Transfer, Check Services, ARP, Positive Pay, Lockbox, RDC, Cash Vault, and Merchant Services. Prior to his time with UMB, he served as a manager within KPMGs Financial Services Banking practice. Tristan graduated from University of Florida’s Warrington College of Business and currently represents UMB as a member of the Federal Reserve’s Faster Payments Task Force, NACHA’s Rules & Operations Committee, NACHA’s TPI Board of Regents and EPCOR’s Payments Committee.

Jessica Washington, AAP

Jessica Washington, AAP

Federal Reserve Bank of Atlanta

Jessica Washington, AAP

Federal Reserve Bank of Atlanta

A payments risk expert with the Federal Reserve Bank of Atlanta’s Retail Payments Risk Forum. In this research and outreach role, Jessica strategizes and executes thought leadership by examining payment systems and collaborating with industry participants, regulators, law enforcement, the legal community, and others in the Federal Reserve System. Jessica regularly convenes payments providers and parties integral to establishing new products, laws and regulations, policies, and standards that affect and shape retail payments. When Jessica identifies risk in existing global retail payments products and systems, she look for ways to fill system gaps, through blogs, papers, presentations or through hosting forums. Jessica currently serves on NACHA's Payments Risk Accreditation Oversight Panel, The Payments Institute Board of Regents, the bank’s Diversity Advisory Council as Co-Chair to, and FS-ISAC’s Payments Risk Committee.

Sheraton Overland Park Hotel

Overland Park, Kansas

October 24 - 26, 2018

3 Days of Payments

Limited Available Seats

Hurry Up! Don't Delay!

Gala Reception

Don't miss it

Event Schedule

Make EPCOR Payments Conference – Fall 2018 your conference by building a custom educational experience tailored to your needs, attending four general sessions and choosing from more than 30 sessions in 4 different learning tracks, with some sessions being offered twice so you don’t have to make the difficult choices. Create your own schedule and change tracks or sessions any time you want.

Earn up to 14.5 AAP Credits and 2.4 NCP Credits. Conference sessions may be eligible for other continuing education credits such as CRCM/CTP/CCM/CPA credits. To submit credits for other certifications contact your crediting agency.

# Session Speakers Time
1 How to Confidently Identify Your Third-Party Sender Relationships Shelly Sipple, AAP, APRP, EPCOR;
Karen Sylvester, AAP, CAMS, CRCM, NCP, EPCOR
9:00 a.m.
2 Opening Comments Ann-Marie Bartels, AAP, CEO, EPCOR and Greg Nickle, EVP, Commerce Bank, EPCOR Chairman 1:15 p.m.
3 Faster Payments – Impacts and Opportunities Moderator: Brian Guess, AAP, KeyBank
Panelists: Jane Larimer, NACHA; Keith Gray, The Clearing House; Tristan Thompson, UMB
1:30 p.m.
4 How to Perform a Third-Party Sender Audit Fred Laing II, AAP, CTP, NCP, UMACHA; Mary Gilmeister, AAP, NCP, WACHA 2:40 p.m.
5 Deposits & Payments – What Could Go Wrong? Paul Carrubba, Esq.; Scott Jones, Esq., Adams & Reese LLP 2:40 p.m.
6 Millennials & Payments Jen Kirk, AAP, EPCOR 2:40 p.m.
7 Payments Laundering: Become an Expert Jane Hennessy, G2 Web Services 2:40 p.m.
8 How to Perform a Third-Party Sender Audit Fred Laing II, AAP, CTP, NCP, UMACHA; Mary Gilmeister, AAP, NCP, WACHA 4:15 p.m.
9 Deposits & Payments – What Could Go Wrong? Paul Carrubba, Esq.; Scott Jones, Esq., Adams & Reese LLP 4:15 p.m.
10 Millennials & Payments Jen Kirk, AAP, EPCOR 4:15 p.m.
11 Fintechs: Friend or Foe? Shawn Princell, Cash Flow Solutions; Beth Cronenweth, AAP, CCM, Huntington National Bank 4:15 p.m.

How to Confidently Identify Your Third-Party Sender Relationships

Shelly Sipple, AAP, APRP, EPCOR; Karen Sylvester, AAP, CAMS, CRCM, NCP, EPCOR

The implementation of the Third-Party Sender Registration Rule has brought to light the question for many ODFIs of “do we have a Third-Party Sender relationship?” Get useful answers during this interactive workshop where you’ll examine the difference between Third-Party Senders and Third-Party Service Providers and learn how you can properly identify Third-Party Sender relationships at your financial institution. Together we will walk through scenarios to determine how to apply the new Third-Party Sender Registration Rule and provide required information to NACHA.

Faster Payments - Impacts and Opportunities

Moderator: Brian Guess, AAP, KeyBank. Panelists: Jane Larimer, NACHA; Keith Gray, The Clearing House; Tristan Thompson, UMB

Payments experts and industry stakeholders will discuss Faster Payments and other payment acceleration options in the spotlight. Now that we are here, what are we doing and what does the future hold?

How to Perform a Third-Party Sender Audit

Fred Laing II, AAP, CTP, NCP, UMACHA; Mary Gilmeister, AAP, NCP, WACHA

An annual audit of Third-Party Service Providers and Third-Party Senders is required by the NACHA Operating Rules. Join our industry experts to learn the steps of completing an Appendix Eight audit along with reviewing sound business practices and related compliance areas.

Payments Laundering: Become an Expert

Jane Hennessy, G2 Web Services

Fraud grows with commerce and electronic fraud grows with electronic commerce. With the accessibility of “easy to use” tools increasingly available to help facilitate cybercrime comes the proliferation of “payments laundering.” Take a unique look at the threats from the “payment hustler’s” point of view. Cybercriminals are looking for inattentive compliance departments and will take advantage of vulnerabilities in your processes. This session will serve as a cautionary tale. We will review the current tactics being deployed by criminals, and demonstrate case studies of transaction laundering and payments laundering. See payments laundering from the criminal perspective.

Rookie Season: First-year Lessons from Two Payments Operations Managers

Moderator: Brian Laverdure, AAP, EPCOR. Panelists: Brian Weide, AAP, CTP, Crossfirst Bank; James Duckro, Heartland Bank

Have you recently been appointed to lead the development of a payments strategy for your financial institution? Or, are you part of a team assigned to review the changing payments landscape and make recommendations for the future payments strategy of your organization? Attend this moderated panel discussion featuring two first-year managers who will share their thoughts on lessons learned, best practices and advice for current and future leaders in payments.

Improved Payments Security with Biometrics

David Lott, Federal Reserve Bank

Voice, facial and iris recognition biometrics is becoming more prominent with the introduction of mobile wallets. Financial institutions are also looking to integrate biometrics to improve customer experience and authentication. Find out the advantages and challenges of various biometric technologies, and what’s coming in the near future, in this session.

Altered Check & Forgery Returns

Marcy Cauthon, AAP, APRP, NCP, EPCOR

There has been a decline in the use of checks over the years, and unfortunately, there has not been a decline in the types of fraud utilizing checks. This session will look at the various types of fraud that are still happening today such as altered, counterfeit and forgeries. Depositary and Paying Banks carry different warranties for these types of fraud. Learn what entity holds the warranty and how a breach of those warranties can be made between institutions.

Harnessing the Full Potential of APIs

Jane Larimer, NACHA

Many payments providers and leading financial services firms have been using Application programming Interfaces (APIs) to broaden and enhance services, increase automation and strengthen security. However, without standardization these businesses and financial services firms cannot reap the full the potential of APIs. API standardization can help improve the safety and transparency of transactions, increase efficiencies and speed of communications, and enhance support of payments innovations. In an environment where speed, automation, security and reach are key drivers for business decisions, now is an excellent time to explore how API standardization can benefit the payments ecosystem and advance the financial services industry.

Change the Story: Making Technology & Social Media Work at Your Bank

Jill Castilla, Citizens Bank of Edmond

Social media is not a fad and the banking industry has caught on to that fact. What’s next? Find out how social bank culture has transformed a $250-million asset community bank in Edmond, OK. Not only is social media deeply integrated into Citizens Bank of Edmond, it’s a key component that reaches into every part of the bank. Whether it’s cash mobbing a small business or running a popular downtown event, Heard on Hurd, using social media is second nature and a key conductor in communicating the message to an audience. Learn how the physical and digital feed seamlessly into each other in an integrated marketing approach.

ACH Alert Vendor Showcase

Profitable Multi-Channel Fraud Prevention

ACH Alert will demonstrate the industry’s first total exception decision portal. Fraud Prevention HQ provides a fully integrated dashboard for account holders to make pay or no-pay decisions on suspicious wire transfers, checks, incoming and outgoing ACH transactions, which will become paramount as same-day ACH and faster payments become a reality. Come learn how financial institutions are transforming costly fraud prevention into a revenue generating opportunity.

Centrix Solutions Vendor Showcase

Centrix Solutions provides Reg E compliance software as well as technology to identify payments fraud. For Reg E dispute resolution, Centrix Solutions has redefined the process with a paperless case management system. Additionally, for incoming payments fraud protection, Centrix Solutions offers ACH filter/block and check positive pay (with payee match). For ODFI’s, Centrix Solutions provides innovative, paperless risk assessment technology, reporting and origination file monitoring.

The Clearing House Vendor Showcase

Soup to Nuts in 30 Minutes

Don’t miss this exciting product showcase on the newest core payments network, RTP. You’ll take a dynamic crash course on everything you need to know about RTP including what it is, how to connect, why it is being implemented, who is already connected and when you should implement!

Affirmative Technologies Vendor Showcase

Risk and Reporting Tools

Affirmative Technologies’ Risk Management platform and reporting dashboard provides financial institutions with attainable insight into exposure and risk within the organization and by their direct Originators and Third Party Processors. ACHRiskManager™ is designed to improve operational efficiency by validating and monitoring incoming ACH files against pre-defined risk settings and suspending only those files containing exceptions and anomalies for further operator review. We will also demo our latest business intelligence reporting tool, ACHINSIGHT™. The ease of generating both ad-hoc and custom reports with graphical dashboards and displaying various trending reports, including report outliers, ACHINSIGHT™ can provide understandable reports and quickly gain insight on your overall ACH growth and customer behavior.

Talk to the Regulators

Moderator: Karen Sylvester, AAP, CAMS, CRCM, NCP, EPCOR. Panelists: Connie Treadway, Federal Reserve Bank of Kansas City; Karen Taney, NCUA

What is on the mind of Regulators? Find out directly from the Federal Reserve Bank (FRB) and Federal Deposit Insurance Corporation (FDIC) during this panel discussion. After a short presentation, panelists will open the floor to answer your questions regarding what they are looking for when performing examinations.

Deposits and Payments, What Can Go Wrong?

Paul Carrubba, Esq; Scott Jones, Esq., Adams & Reese LLP

Financial institutions face risk when accepting deposits and sending payments and transfers. As payments move faster, fraud accelerates and a financial institution’s exposure increases. Having proper policies, procedures and agreements in place is vital to ensuring that your institution has adequate protection.

Join two payments attorneys for a discussion on the steps financial institutions can implement to reduce the exposure and increase the likelihood of success in the event of litigation. Hear examples of litigation featuring financial institutions that could have avoided a loss if its employees had been properly trained and the financial institution had been adequately prepared.

Specifically, this session will address:

  • the various types of deposit fraud and importance of the bank following reasonable commercial standards
  • the exposure to fraud when opening new accounts
  • check payment litigation and the importance of proper terms and conditions in agreements
  • ACH and Wire Transfer Fraud, commercially reasonable security procedures, and related litigation.

RTP Update: How Banks and Credit Unions are Leveraging RTP to Better Serve Their Customers

Keith Gray, The Clearing House

Community banks and credit unions play critical roles in ensuring all consumers have access to fair, transparent and competitive financial products and services. Yet most of the talks around real-time payments have been relative to large financial institutions focused on P2P. Although many credit unions and community banks do not have a real-time payments strategy, faster payments are important to their future as well. Mr. Gray will share business use cases and operation readiness, and explain how faster payments fits into any long-term strategy to stay relevant and competitive with the larger financial institutions.

Millennials & Payments

Jen Kirk, AAP, EPCOR

EPCOR’s Jen Kirk, Vice President, Education, will moderate a panel of millennials—all working professionals, who share only one commonality—their age. Questions to be discussed might include “How many credit cards do you have?,” “What banking apps do you use?” or “How did you decide what bank you use?”. It’s really up to you, as the audience will be encouraged to ask questions. This is a unique opportunity for your organization to start a conversation with “experts” of this generation—who also happen to be your future customers/members.

What’s Been Adjusted With Fed Adjustments?

Becky Frasier, Federal Reserve Bank of Atlanta

This session will talk about what adjustment types are trending high in today’s environment. Find out what changes have been made to the Federal Reserve Bank’s adjustment process recently and what changes are being considered. Regulation CC amendments introduced a new Remote Deposit Capture Indemnity. Find out how these indemnity claims can be made through the Federal Reserve Bank’s adjustment process.

Fintechs: Friend or Foe?

Shawn Princell, Cash Flow Solutions; Beth Cronenweth, AAP, CCM, Huntington National Bank

The role of Fintechs in the payments space evolves as new innovations and payment mechanisms are created and it seems a new advancement is introduced weekly. Are Fintechs a threat to the traditional financial institution or do they represent the possibility of offering enhanced services to their customers? In some instances, the Fintech might be looking to the financial instutition as a partnership opportunity. And, is it possible the financial instutition itself may be acting in the role of the Fintech, possibly creating a scenario where the financial instutition is disintermediating itself? As the debate continues the issue of security regarding compliance issues remains, particularly as some Fintechs become pseudo-financial instutitions but may not be held to the same security standards and requirements. This lively debate brings together industry stakeholders who share their thoughts and encourage an interactive debate on the way Fintechs are looked at today and how they may be perceived in the future.

The Silver Lining of an Audit: How to Learn from Mistakes and Improve Your Payments Operations

Jennifer Kline, AAP, APRP, NCP, EPCOR; Other Speakers TBA

Join an EPCOR auditor and financial institution members as they discuss the annual ACH Rules Compliance Audit, talk about processes and what lessons were learned as a result of the audit. Gain valuable insights from large, medium and small financial instutitions on how they prepare for the ACH Compliance Audit and what they gained from the audit to improve their ACH payments operations.

How to Manage Your Third-Party Relationships

Larry Matteson, AAP, APRP, CCM, EPCOR; Mike Fennell, AAP, Evolve Bank & Trust

Speakers will share practical advice about how they manage the Third-Party relationship and ways to mitigate inherent risks.

P2P Debits – Understanding & Avoiding The Risks Around Them

Keith Riddle, Corporate One Federal Credit Union; Shelly Sipple, AAP, APRP, EPCOR

The use of P2P payments is gaining in popularity with consumers, yet many FIs don’t understand the risk of allowing their customers to essentially originate debits at will and it’s resulting in some large losses. Learn from a corporate credit union and a payments expert about these specific risks and ways to effectively manage them.

Women in Banking: How To Advance Your Career

Moderator: Wendy Wishon, AAP, NCP, EPCOR. Panelists: Debbie Housh, AAP, CTP, Commerce Bank; Denise DeRousse, AAP, CTP, Reliance Bank; Other Panelist TBA

There is a nationwide movement of empowerment that is sending ripples and affecting industries of all kinds. Hear from several senior executives who have advanced their careers as they share lessons learned, how they moved forward in their careers and advice for conference attendees, regardless of gender.

What You Gonna Do When NACHA Calls on You?

Shelly Sipple, AAP, APRP, EPCOR; Chris Barthel, AAP, Lake City Bank

Over the last several years, significant strides have been made to enhance risk management within the ACH Network and to improve Origination practices. The implementation of the Unauthorized Return Rate Rules in June 2010 were just the first step. More recently, the Rules were amended to further reduce the number of returned entries. Join us for an overview of these rules and the enforcement process. Also, hear from a community bank about its experience related to exceeding a return rate, including what actions they took to resolve the issue.

The Right to be Forgotten: Insurance Trends in the Wake of the Shifting Cyber Regulatory Landscape

Emily Short, Lockton Insurance

In this session, Emily Short will provide an overview of recently enacted cyber regulations and laws, and explore the way that the cyber regulatory landscape is beginning to change. Emily will then discuss the response of cyber insurance coverage and the marketplace. Emily will also provide an overview of new and emerging cyber insurance coverages as the market continues to respond to the ever evolving cyber threat.

Harvesting Innovation: How to Create New Efficiencies and New Fee Income in the Digital World

Jeremy Joseph, eZforex; Mike Richert, Juniper Payments

How can your organization harvest innovation to create efficiencies and fee income? During this session, Jeremy will discuss what moves make sense to make now, and what is coming down the pipeline that you may want to wait for. Artificial Intelligence (AI), blockchain technology and compliance trends will all be covered, including their applications in your day-to-day business.

Set Your Payments Strategy Using Benchmarking

Jen Kirk, AAP, EPCOR; Beth Cronenweth, AAP, CCM, Huntington National Bank

EPCOR has committed to conducting an annual Payments Benchmarking Study to provide insights on all things payments. This study is used as a tool by financial institutions as they look at how their peers are evolving in the payments space. This session will focus on strategic issues facing financial institutions today, like faster payments. Attendees will learn what insights EPCOR has evaluated by conducting this annual study and assist you in creating their own strategy that compliments your organization’s strategic and corporate plan.

Hot Topics in Fraud

David Lott, Jessica Washington, AAP; Douglas King, Federal Reserve Bank of Atlanta

Criminals shift their attacks from one form of payments fraud to another based on increased defenses and easier opportunities. Join us as a panel of three payment risk experts from the Federal Reserve Bank of Atlanta lead a discussion about the most prevalent form of fraud attacks. The use of social engineering by fraudsters will be reviewed as well as card not present fraud, ATM attacks and elder financial exploitation among others. Audience participation is strongly encouraged.

Operations Watch Dogs

Karen Sylvester, AAP, CAMS, CRCM, NCP, EPCOR

Are you responsible for monitoring your account holder’s activity? During this session, we will look at different areas of account monitoring including Regulation D, ACH Rules and suspicious Activity. Learn why we do all this tracking and what other financial instutitions have done to streamline this process.

# Session Speakers Time
1 Women in Banking: How To Advance Your Career Moderator: Wendy Wishon, AAP, NCP, EPCOR. Panelists: Debbie Housh, AAP, CTP, Commerce Bank; Denise DeRousse, AAP, CTP, Reliance Bank; Other Panelist TBA 8:30 a.m.
2 ACH Alert | Vendor Showcase 9:45 a.m.
3 Centrix Solutions | Vendor Showcase 9:45 a.m.
4 The Clearing House | Vendor Showcase 9:45 a.m.
5 Talk to the Regulators Moderator: Karen Sylvester, AAP, CAMS, CRCM, NCP, EPCOR. Panelists: Connie Treadway, Federal Reserve Bank of Kansas City; Karen Taney, NCUA 10:25 a.m.
6 Altered Check & Forgery Returns Marcy Cauthon, AAP, APRP, NCP, EPCOR 10:25 a.m.
7 How to Manage Your Third-Party Relationships Larry Matteson, AAP, APRP, CCM, EPCOR; Mike Fennell, AAP, Evolve Bank & Trust 10:25 a.m.
8 RTP Update: How Banks and CUs are Leveraging RTP to Better Serve Their Customers Keith Gray, The Clearing House 10:25 a.m.
9 What’s Been Adjusted With Fed Adjustments? Becky Frasier, Federal Reserve Bank of Atlanta 12:40 p.m.
10 Rookie Season: First-year Lessons from Two Payments Operations Managers Moderator: Brian Laverdure, AAP, EPCOR. Panelists: Brian Weide, AAP, CTP, Crossfirst Bank; James Duckro, Heartland Bank 12:40 p.m.
11 Improved Payments Security with Biometrics David Lott, Federal Reserve Bank 12:40 p.m.
12 Fintechs: Friend or Foe? Shawn Princell, Cash Flow Solutions; Beth Cronenweth, AAP, CCM, Huntington National Bank 12:40 p.m.
14 The Silver Lining of an Audit: How to Learn from Mistakes and Improve Your Payments Operations Jennifer Kline, AAP, APRP, NCP, EPCOR; Other Speakers TBA 1:50 p.m.
15 Rookie Season: First-year Lessons from Two Payments Operations Managers Moderator: Brian Laverdure, AAP, EPCOR. Panelists: Brian Weide, AAP, CTP, Crossfirst Bank; James Duckro, Heartland Bank 1:50 p.m.
16 P2P Debits – Understanding & Avoiding The Risks Around Them Keith Riddle, Corporate One Federal Credit Union; Shelly Sipple, AAP, APRP, EPCOR 1:50 p.m.
17 RTP Update: How Banks and Credit Unions are Leveraging RTP to Better Serve Their Customers Keith Gray, The Clearing House 1:50 p.m.
18 Change the Story: Making Technology & Social Media Work at Your Bank Jill Castilla, Citizens Bank of Edmond 3:30 p.m.
# Session Speakers Time
1 What You Gonna Do When NACHA Calls on You? Shelly Sipple, AAP, APRP, EPCOR;
Chris Barthel, AAP, Lake City Bank
8:00 a.m.
2 The Right to be Forgotten: Insurance Trends in the Wake of the Shifting Cyber Regulatory Landscape Emily Short, Lockton Insurance 8:00 a.m.
3 Improved Payments Security with Biometrics David Lott, Federal Reserve Bank 8:00 a.m.
4 Harvesting Innovation: How to Create New Efficiencies and New Fee Income in the Digital World Jeremy Joseph, eZforex; Mike Richert, Juniper Payments 8:00 a.m.
5 The Silver Lining of an Audit: How to Learn from Mistakes and Improve Your Payments Operations Jennifer Kline, AAP, APRP, NCP, EPCOR; Other Speakers TBA 9:10 a.m.
6 Operations Watch Dogs Karen Sylvester, AAP, CAMS, CRCM, NCP, EPCOR 9:10 a.m.
7 Altered Check & Forgery Returns Marcy Cauthon, AAP, APRP, NCP, EPCOR 9:10 a.m.
8 P2P Debits – Understanding & Avoiding The Risks Around Them Keith Riddle, Corporate One Federal Credit Union; EPCOR speaker TBA 9:10 a.m.
9 Hot Topics in Fraud David Lott, Jessica Washington, AAP; Douglas King, Federal Reserve Bank of Atlanta 10:25 a.m.

Member

$500
Full Conference Registration,
Including Access to:

- Over 30 information-packed sessions
- Food-For-Thought Open Discussion Forums
- Complimentary Lunch & Snacks
- Awards Luncheon
- Gala Reception with Hors d’oeuvres and Cocktails
- Certificate of Participation
- Access to awesome payments experts!

Register Now

Non-Member

$1,000
Full Conference Registration,
Including Access to:

- Over 30 information-packed sessions
- Food-For-Thought Open Discussion Forums
- Complimentary Lunch & Snacks
- Awards Luncheon
- Gala Reception with Hors d’oeuvres and Cocktails
- Certificate of Participation
- Access to awesome payments experts!

Register Now

Optional Value Add: How to Confidently Identify Your Third-Party Sender Relationships Pre-Conference Workshop

$100

- $100 Conference Attendee or 4 Education Club Points
- $200 Member, Non-Conference Attendee

Add the pre-conference workshop to your registration when purchasing your conference registration in our online store, or contact Member Support at memserve@epcor.org or 800.500.0100 to add the workshop to your existing registration.


Upon registration, please immediately notify EPCOR at memserve@epcor.org if you have any dietary restrictions that we should be aware of, Vegan, Gluten-Free, Vegetarian, etc. In order to provide what you need, we must know of your restrictions no later than 10 days before the event start date.

Sponsors

The Clearing House Federal Reserve NACHA

Exhibitors

ACH Alert Centrix Solutions The Clearing House ECCHO Federal Reserve Georgeson Superior Consulting Magic Wrighter