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About The Event

EPCOR's Paymentspalooza

This isn’t just any conference, it’s Paymentspalooza – the ultimate fusion of payments professionals, industry experts and innovative solution providers! Get ready to dive into a mosh pit of groundbreaking ideas as industry leaders take the stage to share insights on important topics impacting the payments industry. This is the event to engage in back-stage-level networking and jam out with multiple education tracks headlining recent and upcoming advancements in payments.

Earn up to 15.6 AAP/APRP credits and 2.4 NCP credit are available to conference attendees. Gain an additional 3.3 AAP/APRP credits by attending the preconference workshop.

October 7 – 9

Fall 2024

Sheraton Overland Park Hotel

6100 College Blvd., Overland Park, KS 66211

 

EventSpeakers

EventSessions

Days ofLearning

Can’t make it to Overland Park? Check out Virtual Paymentspalooza.

Behind the Palooza

Industry

Leaders

Industry leaders take the stage to share insights on payments industry challenges and initiatives.

Sonja Delaney

Directions Credit Union

Tracy Downs

Corporate One FCU

Joni Hopkins, AAP

Federal Reserve Financial Services

Scott Jones

Adams and Reese LLP

Kristin Sposato

Bottomline Technologies

Darryll Stinson

Second Chance Athletes

Peter Tapling, APRP

PTap Advisory, LLC

Michael Timoney

Federal Reserve Bank of Boston

Tristan Thompson

Arvest Bank

Schedule

Event Line-up

Jam out with platinum key-notes, information-packed education tracks and back-stage-level networking. Enhance your experience by adding our pre-conference workshop 'opener'.

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  • 9:00 AM

    Preconference Workshop

    Navigating Reg E

    Emily Nelson, AAP, APRP, NCP, EPCOR

    Understanding Regulation E and how to apply it within the different payment systems can be challenging. Join us at the pre-conference workshop where we will discuss how Regulation E affects ACH and debit card payment systems and evaluate some best practices. Together, we will walk through scenarios to test your knowledge in applying Regulation E to different situations that arise in your day-to-day operations.

    *Separate registration is required and space is limited. Register early as session will likely sell out.

  • 1:00 PM

    Opening Comments

    Emcee: Kevin Olsen, AAP, APRP, NCP, CHPC, The Payments Professor; Chris Richardson, Interim CEO, EPCOR; EPCOR Board Chairperson -Paula Barrington, Bank of Oklahoma, EPCOR Conference Chair - Tristan Thompson, Arvest Bank

  • 1:15 PM

    General Session

    Fighting Fraud: A Panel Discussion

    Karen Helmberger, FS-ISAC; Ian Mitchell, The Noble; Peter Tapling, APRP, PTAP Advisory; Michael Timmony, Federal Reserve Bank of Boston

    Benefit from the firsthand wisdom of industry experts as our panel of payments experts share their unique insights surrounding evolving fraud challenges impacting financial institutions and consumers. We’ll hone in on the effect of scams and frauds on financial institutions and their clients and ways institutions can help. Learn more about mitigation tools and techniques available to financial institutions to bolster their fraud-fighting toolbox. We’ll also delve into the importance of information sharing in the fight against fraud.

  • 2:30 PM

    Breakout Session

    Developing an Effective Partnership With Fintechs

    Beth Cronenweth, AAP, CCM, UMB; Kristin Sposato, Bottomline Technologies

    Financial institutions have a lot to gain from teaming up with fintechs, but the relationships can be tricky. This session will focus on how financial institutions and fintechs can set up, implement and maintain an effective relationship. Representatives from banks and a fintech will discuss the due diligence, risk tolerance, and overall relationship management.

  • 2:30 PM

    Breakout Session

    Shifting to Fraud Prevention through Effective Fraud Intelligence Sharing & Collaboration

    Karen Helmberger, FS-ISAC

    Criminals are very good at collaborating and sharing information. We have to be better. What one financial institution experiences as a fraud, when shared promptly and with actionable intel, becomes preventative for all others. We will discuss how sharing best practices learned following an incident or providing a heads up to the sector mitigates large scale attacks and maintains trust in the financial system.

  • 2:30 PM

    Breakout Session

    Preparing for ISO 20022

    Joni Hopkins, AAP, Federal Reserve Financial Services

    You may have heard about ISO 20022, but do you know how to apply the language to instant payments? Let’s take a look at how to apply this old standard to new payments systems such as FedNow® and RTP® as speaking the ISO 20022 language is one of the keys to faster payments success! Together we’ll cover ISO 20022 basics including five message business areas, common messages, benefits of ISO 20022 messages in payments and more. Then, we will walk through scenarios to see if you are able to identify the most common ISO 20022 messages. 

  • 2:30 PM

    Breakout Session

    Modernizing B2B Payments With the Instant Payment Rails

    Debbie Smart, Q2

    The RTP® and FedNow networks are often referred to as real-time or instant payment rails. However, the real power of these for B2B payments is the rich messaging available to solve decades-old pain points for businesses around payments and the associated remittance information. Explore with us how these messages help create efficiencies for sending and receiving payments and streamlining and automating accounts receivable/payable processing. Attendees will learn more about the various messages provided for with the instant payment rails, and the benefits received by corporate customers.

  • 3:45 PM

    General Session

    Banking with Heart: Protecting The Human Being Behind Our Transactions

    Ian Mitchell, The Knoble

    Financial Services has the opportunity to do even more good for society than ever believed. Human Crime is the exploitation of human beings for financial gain: human trafficking, scams, elder financial exploitation, and child exploitation. In this session, you will learn about some of the top financially motivated human crimes and how inherent gaps in the financial services ecosystem are being exploited to support these crimes. More importantly you will hear stories on how hundreds in the financial services community are joining the law enforcement community around specific initiatives to advance their financial programs to protect the most vulnerable. Be prepared to be challenged, inspired, and encouraged.

  • 4:45 PM

    Gala Reception

  • 8:00 AM

    General Session

    The Morning Payments Show with The Payments Professor

    Moderator: Kevin Olsen, AAP, APRP, NCP, CHPC, The Payments Professor; Panelists: Monique Canty, AAP, APRP, CAMS, The Clearing House, Jane Larimer, NACHA , Joni Hopkins, AAP, Federal Reserve Financial Services

    Get your coffee ready and start your day off with all the news and information you need to successfully navigate the ever-changing world of electronic payments. Join Kevin Olsen as he engages in candid conversation, diving into the many nuances of the electronic payment’s world, exploring everything from fraud and compliance to trends and new developments.

  • 9:15 AM

    Breakout Session

    Our Love/Hate Relationship with Third Party Payment Apps

    Diana Kern, AAP, Shazam

    Consumers love them, and there’s a good chance you’ve used one yourself. But in your role as the card issuer, the unauthorized claims related to them are a source of frustration that was intensified by the 2020 spike in volume. Join me to analyze recent P2P payments volume and fraud rates, plus the interchange revenue they generated. We’ll also dig into the unauthorized claims volume and cover best practices for error resolution and staying compliant with Reg E.

  • 9:15 AM

    Breakout Session

    Identity Theft, Synthetic Identity and Scams: Mitigation Techniques for your Organization

    Peter Tapling, APRP, Ptap Advisory

    Much has been said about the challenges posed by identity theft, synthetic identities and scams. But what can we DO about it? This session will make sure everyone understands these threats and provide some actionable guidance to bring back to your organization as you look to protect your customers and members.

  • 9:15 AM

    Breakout Session

    ACH State of the Union

    Jane Larimer, Nacha

    As the backbone of the payments system, the ACH Network has experienced unprecedented growth and evolution in recent years, driven by innovation and industry demand. With record-breaking payments volume and value last year, the ACH Network continues to work and grow. Same Day ACH is stronger than ever, as the $1 million per-payment limit makes it an even more attractive option. Join us to learn about the most common and the fastest-growing ACH use cases. We’ll also look at Nacha’s new Risk Management Framework and what your institution can do to reduce the incidence of successful fraud and improve the recovery of funds within the ACH Network.

  • 9:15 AM

    Breakout Session

    FedNow Unveiled: Post Launch Insights and Strategic Lessons

    Joni Hopkins, AAP, Federal Reserve Financial Services

    Join a representative from Federal Reserve Financial Services for an insightful breakout session that explores the current landscape of the FedNow service. You’ll have the opportunity to hear first-hand about the state of the Service, discuss the learnings from early adopters and share practical insights that can guide your organization in your instant payment journey.

  • 10:25 AM

    Breakout Session

    Decoding Reg E and Debit Card Disputes

    Diana Kern, AAP, SHAZAM

    Regulation E is a straightforward concept, yet the language can be complicated. Applying the regulation to each situation many times falls in a gray area. We’ll cut to the chase and discuss best practices for resolving errors and simplify the ways to determine liability. This session will cover actions you might take to investigate, why “unauthorized” is more complicated than you think, managing claims outside of the reg’s stated timeframe and when it’s okay to contradict the consumer’s claim.

  • 10:25 AM

    Breakout Session

    Funds Transfer Case Update: A Review of Recent Legal Cases Pertaining to Wire Transfers and ACH Origination

    Scott Jones, Adams & Reese LLP

    This Session provides an overview of Article 4A of the Uniform Commercial Code (UCC) and reviews recent cases analyzing funds transfer issues and fraud. This session will answer questions like: (a) Who bears the risk of a fraudulent or unauthorized funds transfers arising from a business email compromise, stolen user credentials, and/or employee/business partner theft? (b) What is a “commercially reasonable” security procedure and what does "commercially reasonable" really mean? (c) How do you stay know what is an acceptable (and unacceptable) method for user authentication and the verification of a funds transfer in an ever-changing technological landscape?

  • 10:25 AM

    Breakout Session

    ACH Rules Update

    Shelly Sipple, AAP, APRP, NCP, EPCOR

    In response to various credit push fraud schemes, Nacha has been proposing new ACH rule changes to help ODFI and RDFI participants to reduce this type of fraud. Join us for a session discussing such ACH rule changes involving ODFI and RDFI fraud monitoring, reversals, returns, and funds availability timing along with other rule changes such as timeframes surrounding the Written Statement of Unauthorized Debit (WSUD).

  • 10:25 AM

    Breakout Session

    RTP Update

    Monique Canty, AAP, APRP, CAMS, The Clearing House

    This session highlights the latest RTP network growth in transaction volume, dollar value and number of financial institutions and processors – both on board and in the pipeline. It also covers the time it takes from connecting to the network to receiving transactions. (Spoiler alert - it is fast). Finally, learn from stories on innovative use cases that are driving the adoption of real-time payments at a faster pace than ever before, showcasing ways RTP provides tremendous utility and value for all financial institutions, their clients and customers.

  • 11:35 AM

    Vendor Showcases

    Affirmative Technologies
    Nacha
    Affirmative Technologies
    Q2

  • 12:00 PM

    Lunch & Special Session

    Generate This - AI and Payments

    Peter Tapling, APRP, Ptap Advisory

    Generative AI, with ChatGPT leading the way, certainly grabbed a lot of headlines in 2023. What does generative artificial intelligence mean to banking and payments? Gain an understanding of artificial intelligence and insights into AI’s positive contributions to seamless transactions, fraud detection, and personalized experiences. Alongside its benefits, we’ll candidly discuss AI’s potential downsides, such as data security vulnerabilities, algorithmic biases, and the risk of malicious misuse. All with the goal of making you more comfortable in those conversations when the topic of AI comes up!

  • 1:25 PM

    Breakout Session

    The Alarming Rise of Check Fraud

    Marcy Cauthon, AAP, NCP, EPCOR

    The industry has seen a continuing rise in check fraud since 2022 and it appears that fraudsters are not slowing down anytime soon. Fraudsters have become very profitable by using the legacy check system to commit fraud as financial institutions look for ways to mitigate the fraud in the check image environment. Check imaging sped up the time it took to clear a paper check, but it made detecting alterations and counterfeits more difficult. This session will cover pervasive check fraud schemes and ways for your institution to mitigate these types of fraud. We will discuss your institution's liability and steps your institution can take when you have an altered or counterfeit check situation.

  • 1:25 PM

    Breakout Session

    Implementing Faster Payments from a Credit Union’s Perspective

    Tracy Downs, Corporate One Federal Credit Union; Sonja Delaney, Directions Credit Union

    As the momentum behind real-time payments continues to skyrocket, it’s time to learn how your credit union can take advantage of the opportunities offered by this payment method. It all starts with getting connected to one or both of the new immediate payment rails—RTP® network and/or the FedNow® Service.

    Join us to hear how one credit union connected to the RTP® network using Corporate One as its Third-Party Service Provider (TPSP). During our session, we will chat with a financial institution about the implementation process and lessons learned along with how they see immediate payments being used. Also hear about lessons learned from those that are implementing FedNow.

  • 1:25 PM

    Breakout Session

    Classifying and Reporting Fraud For More Effective Mitigation

    Michael Timmony, Federal Reserve Bank

    This session will illuminate the intricate landscape of fraud and scams, providing invaluable insights into their current dynamics. Discover the latest developments in ongoing investigations and equip yourself with essential tools for categorizing and comprehending fraudulent attacks effectively. Additionally, explore the benefits of information sharing in enhancing mitigation strategies. Join us to be empowered to bolster your fraud strategies and combat fraud more effectively.

  • 1:25 PM

    Breakout Session

    FedNow Unveiled: Post Launch Insights and Strategic Lessons

    Joni Hopkins, AAP, Federal Reserve Financial Services

    Join a representative from Federal Reserve Financial Services for an insightful breakout session that explores the current landscape of the FedNow service. You’ll have the opportunity to hear first-hand about the state of the Service, discuss the learnings from early adopters and share practical insights that can guide your organization in your instant payment journey.

  • 2:35 PM

    Breakout Session

    Third-Party Sender Origination: How to Incorporate a Third-Party Sender Into your ACH Risk Management Program

    Liz Cone, AAP, NCP, EPCOR; Amy Donaghue, AAP, NCP, EPCOR

    Adding a Third-Party Sender to your ACH Origination Portfolio can be a lucrative endeavor for an ODFI. But it also increases your overall payment system risk. How do you reap the benefits of Third-Party Sender relationship while effectively managing the increased risk? Join us in this discussion on how ODFIs can build a strong Third-Party Sender ACH Risk Management Program. And if you are a Third-Party Sender, come get a better understanding of the ACH Rule obligations placed on ODFIs by Nacha to effectively manage Third-Party Relationships.

  • 2:35 PM

    Breakout Session

    A Review of the Uniform Commercial Code, Recent Cases and Best Practices for Avoiding Check Fraud

    Scott Jones, Adams & Reese LLP

    Checks are not dead. In fact, they are likely the largest source of losses in financial institutions today. The UCC and various other laws set forth when a paying bank and a bank of first deposit must absorb the loss. But these laws can be confusing and hard to understand. This session will look at the underlying laws, recent legal cases and provide participants with practical ways to prepare for and potentially avoid check fraud and associated losses.

  • 2:35 PM

    Breakout Session

    ACH Rules Update

    Shelly Sipple, AAP, APRP, NCP, EPCOR

    In response to various credit push fraud schemes, Nacha has been proposing new ACH rule changes to help ODFI and RDFI participants to reduce this type of fraud. Join us for a session discussing such ACH rule changes involving ODFI and RDFI fraud monitoring, reversals, returns, and funds availability timing along with other rule changes such as timeframes surrounding the Written Statement of Unauthorized Debit (WSUD).

  • 2:35 PM

    Breakout Session

    RTP Update

    Monique Canty, AAP, APRP, CAMS, The Clearing House

    This session highlights the latest RTP network growth in transaction volume, dollar value and number of financial institutions and processors – both on board and in the pipeline. It also covers the time it takes from connecting to the network to receiving transactions. (Spoiler alert - it is fast). Finally, learn from stories on innovative use cases that are driving the adoption of real-time payments at a faster pace than ever before, showcasing ways RTP provides tremendous utility and value for all financial institutions, their clients and customers.

  • 4:00 PM

    General Session

    You’re Enough! A Self-C.A.R.E. Strategy to Transform Stress Into Success

    Darryll Stinson

    According to The World Health Organization anxiety and depression cost the global workforce $1,000,000,000,000 (one trillion U.S. dollars) per year in lost productivity! In addition, more than 50% of U.S. workers are not engaged at work as a result of stress. This presentation examines the causes of these mental health challenges and outlines a strategy that all attendees can use to decrease stress, reverse burnout, and increase productivity. Throughout this experience, participants will: Learn how to develop a system of self-care that supports their desired level of success using Darryll’s proven C.A.R.E. framework. Rewire limiting beliefs to optimize their performance and productivity. Reframe mental health stigmas to take pride in their wellness (vs. feel shame). Learn how to be consistent and patient with themselves in their growth process.

  • 8:00 AM

    General Session

    Lost in Translation: Bridging the Gap Between Financial Institutions and Customer Needs

    Kevin Olsen, AAP, APRP, NCP, CHPC, The Payments Professor

    In today's fast-paced financial landscape, a critical disconnect persists between financial institutions and the very people they aim to serve. This keynote addresses the growing concern that financial institutions and individuals are not effectively listening and responding to the evolving needs and requests of their customers, especially in the realm of instant and faster payments. Through insightful analysis and real-world examples, we will explore how miscommunication and misinterpretation hinder customer satisfaction and trust. Join us to uncover strategies for better listening, more empathetic engagement, and innovative responses that align with what customers are truly asking for. Learn how to turn these challenges into opportunities for stronger, more meaningful customer relationships and sustainable business growth, with a focus on meeting the demand for rapid and efficient payment solutions.

  • 9:15 AM

    Breakout Session

    Navigating the Payments Ecosystem: Key Players and Processes

    Angela Ross

    Step into the intricate world of payment processing for a as we explore the roles and interactions of crucial players, including merchants, acquirers, issuers and payment processors. Additionally, we will delve into the critical processes that enable seamless transactions, from authorization and settlement to fraud prevention and compliance. Join us to explore how each part of the ecosystem functions and interconnects. Gain insights needed to navigate and leverage the complexities of the payments ecosystem effectively, empowering you to optimize and innovate within your own payment strategies.

  • 9:15 AM

    Breakout Session

    The Alarming Rise of Check Fraud

    Marcy Cauthon, AAP, NCP, EPCOR

    The industry has seen a continuing rise in check fraud since 2022 and it appears that fraudsters are not slowing down anytime soon. Fraudsters have become very profitable by using the legacy check system to commit fraud as financial institutions look for ways to mitigate the fraud in the check image environment. Check imaging sped up the time it took to clear a paper check, but it made detecting alterations and counterfeits more difficult. This session will cover pervasive check fraud schemes and ways for your institution to mitigate these types of fraud. We will discuss your institution's liability and steps your institution can take when you have an altered or counterfeit check situation.

  • 9:15 AM

    Breakout Session

    Cracking Open Instant Payments Use Cases

    TBA

    Take this opportunity to talk with financial institutions and service providers that have implemented RTP and FedNow and emerge with information that will help your organization in your instant payments journey. This session will cover everything from the decision to implement instant payments, onboarding, fraud mitigation and more.

  • 10:30 AM

    General Session

    Perspectives on the Latest Payment Topics Making Headlines

    Moderator: Kevin Olsen, AAP, APRP, NCP, CHPC, The Payments Professor, Tristan Thompson, Arvest Bank, Scott Jones, Adams & Reese LLP; Reed Luhtanen, Faster Payments Council

    The payments landscape is constantly changing and evolving making it tough to know what's making headlines. Join industry experts and hear different perspectives about the latest payments topics making the news.

  • 11:45 AM

    Prize Drawing/Conference Adjourns

payments/celebrate payments/celebrate
Tickets

Paymentspalooza Registration

Unleash your learning experience with an extraordinary lineup. Get ready for an extravaganza that will captivate your curiosity.

Member-Conference

$750
per Person

  • More than 30 sessions
  • Exhibit Hall Access
  • Awesome payments experts!

Non-Member Conference

$1,500
per Person

  • More than 30 sessions
  • Exhibit Hall Access
  • Awesome payments experts!

Pre-Conference Workshop

$150
per Member Attendee

 

$300
per Non-Member Attendee

  • Limited Attendance
  • 3.3 AAP/APRP credits
Paymentspalooza

Event

Tips

There’s plenty do in Overland Park, Kansas!

Explore Visit Overland Park for area information including dining and entertainment options. You can also visit the Overland Park Chamber of Commerce.

For an even broader experience, visit Travel Kansas.

Here is what to expect during your stay at Sheraton Overland Park Hotel at the Convention Center.

  • Reserve your hotel as soon as possible to ensure you receive the negotiated discounted room rates. Make other travel arrangements as appropriate. Visitor bureau and hotel information is available in the links above so that you can plan your stay.
  • Plan your Conference experience ahead of time by reviewing the event agenda. Plan to arrive early to your desired sessions to ensure that you get first choice seating.
  • Watch your inbox for a reminder email prior to the Conference which will include a link to session handouts. Paper handouts will not be provided at the Conference. If you have not received this email two business days prior to the Conference kick off contact Member Support for assistance.
  • Meals and the Reception will take place in the exhibit hall. Refreshment breaks will be served in the exhibit hall or in the hallway directly outside the exhibit hall. If you have dietary restrictions or special requests please notify us prior to your arrival.
  • Bring extra business cards. Connect with session speakers and fellow attendees during the sessions. EPCOR Payments Conference offers vast networking opportunities. Make plans to attend the networking reception.
  • Business casual attire is appropriate, so please make yourself comfortable. Remember that the room temperatures may be difficult to regulate; we recommend that you bring a sweater or jacket for ideal comfort.

  • Arrive with plenty of time on the first day to pick up your Conference badge.
  • Familiarize yourself with the hotel and the meeting layout.
  • Explore the vibrant exhibit hall before the conference and during breaks. Be sure to stop by the EPCOR booth to say hello and learn more about the benefits of EPCOR membership.
  • To stay on top of all the latest Conference news, be sure to follow EPCORPYMNTSNEWS on Twitter and use #EPCORPayments2024 when tweeting about the Conference.

  • Follow up with your new contacts. Send an email or private message via the EPCOR Knowledge Community to those you’ve networked to say "It was nice meeting you."
  • Utilize the EPCOR Knowledge Community to keep the discussion going and with to follow up on any questions, ideas or topics that spiked your interest during the Conference.
  • Please complete the post-conference survey. Just a few minutes goes a long way in improving EPCOR Payments Conferences for yourself and other future attendees.
  • Submit a proposal to speak at the next year’s EPCOR Payments Conference.
  • Watch your inbox with a follow up email and print your Certificate of Attendance to keep for your record. Calculate and record your total credits toward AAP/APRP, CTP/CCM or NCP continuing education.

ellipse-1

Sheraton Overland Park Hotel

6100 College Boulevard Overland Park, Kansas 66211

Get Directions to Paymentspalooza

Venue

Sheraton Overland Park Hotel

6100 College Boulevard Overland Park, Kansas 66211

Time

October 7 - 9

Exhibit Hall opens at 12:30 pm

Sessions begin at 1:00 pm

Contact EPCOR
Contact Us

EPCOR

2345 Grand Blvd. Suite 1700, Kansas City, MO 64108

800.500.0100

Paymentspalooza links