General Session

The Morning Payments Show with The Payments Professor

Moderator: Kevin Olsen, AAP, APRP, NCP, CHPC, The Payments Professor; Panelists: Monique Canty, AAP, APRP, CAMS, The Clearing House, Jane Larimer, NACHA , Joni Hopkins, AAP, Federal Reserve Financial Services

Get your coffee ready and start your day off with all the news and information you need to successfully navigate the ever-changing world of electronic payments. Join Kevin Olsen as he engages in candid conversation, diving into the many nuances of the electronic payment’s world, exploring everything from fraud and compliance to trends and new developments.

Breakout Session

Our Love/Hate Relationship with Third Party Payment Apps

Diana Kern, AAP, Shazam

Consumers love them, and there’s a good chance you’ve used one yourself. But in your role as the card issuer, the unauthorized claims related to them are a source of frustration that was intensified by the 2020 spike in volume. Join me to analyze recent P2P payments volume and fraud rates, plus the interchange revenue they generated. We’ll also dig into the unauthorized claims volume and cover best practices for error resolution and staying compliant with Reg E.

Breakout Session

Identity Theft, Synthetic Identity and Scams: Mitigation Techniques for your Organization

Peter Tapling, APRP, Ptap Advisory

Much has been said about the challenges posed by identity theft, synthetic identities and scams. But what can we DO about it? This session will make sure everyone understands these threats and provide some actionable guidance to bring back to your organization as you look to protect your customers and members.

Breakout Session

ACH State of the Union

Jane Larimer, Nacha

As the backbone of the payments system, the ACH Network has experienced unprecedented growth and evolution in recent years, driven by innovation and industry demand. With record-breaking payments volume and value last year, the ACH Network continues to work and grow. Same Day ACH is stronger than ever, as the $1 million per-payment limit makes it an even more attractive option. Join us to learn about the most common and the fastest-growing ACH use cases. We’ll also look at Nacha’s new Risk Management Framework and what your institution can do to reduce the incidence of successful fraud and improve the recovery of funds within the ACH Network.

Breakout Session

FedNow Unveiled: Post Launch Insights and Strategic Lessons

Joni Hopkins, AAP, Federal Reserve Financial Services

Join a representative from Federal Reserve Financial Services for an insightful breakout session that explores the current landscape of the FedNow service. You’ll have the opportunity to hear first-hand about the state of the Service, discuss the learnings from early adopters and share practical insights that can guide your organization in your instant payment journey.

Breakout Session

Decoding Reg E and Debit Card Disputes

Diana Kern, AAP, SHAZAM

Regulation E is a straightforward concept, yet the language can be complicated. Applying the regulation to each situation many times falls in a gray area. We’ll cut to the chase and discuss best practices for resolving errors and simplify the ways to determine liability. This session will cover actions you might take to investigate, why “unauthorized” is more complicated than you think, managing claims outside of the reg’s stated timeframe and when it’s okay to contradict the consumer’s claim.

Breakout Session

Funds Transfer Case Update: A Review of Recent Legal Cases Pertaining to Wire Transfers and ACH Origination

Scott Jones, Adams & Reese LLP

This Session provides an overview of Article 4A of the Uniform Commercial Code (UCC) and reviews recent cases analyzing funds transfer issues and fraud. This session will answer questions like: (a) Who bears the risk of a fraudulent or unauthorized funds transfers arising from a business email compromise, stolen user credentials, and/or employee/business partner theft? (b) What is a “commercially reasonable” security procedure and what does "commercially reasonable" really mean? (c) How do you stay know what is an acceptable (and unacceptable) method for user authentication and the verification of a funds transfer in an ever-changing technological landscape?

Breakout Session

ACH Rules Update

Shelly Sipple, AAP, APRP, NCP, EPCOR

In response to various credit push fraud schemes, Nacha has been proposing new ACH rule changes to help ODFI and RDFI participants to reduce this type of fraud. Join us for a session discussing such ACH rule changes involving ODFI and RDFI fraud monitoring, reversals, returns, and funds availability timing along with other rule changes such as timeframes surrounding the Written Statement of Unauthorized Debit (WSUD).

Breakout Session

RTP Update

Monique Canty, AAP, APRP, CAMS, The Clearing House

This session highlights the latest RTP network growth in transaction volume, dollar value and number of financial institutions and processors – both on board and in the pipeline. It also covers the time it takes from connecting to the network to receiving transactions. (Spoiler alert - it is fast). Finally, learn from stories on innovative use cases that are driving the adoption of real-time payments at a faster pace than ever before, showcasing ways RTP provides tremendous utility and value for all financial institutions, their clients and customers.

Vendor Showcases

Affirmative Technologies
Nacha
Affirmative Technologies
Q2

Lunch & Special Session

Generate This - AI and Payments

Peter Tapling, APRP, Ptap Advisory

Generative AI, with ChatGPT leading the way, certainly grabbed a lot of headlines in 2023. What does generative artificial intelligence mean to banking and payments? Gain an understanding of artificial intelligence and insights into AI’s positive contributions to seamless transactions, fraud detection, and personalized experiences. Alongside its benefits, we’ll candidly discuss AI’s potential downsides, such as data security vulnerabilities, algorithmic biases, and the risk of malicious misuse. All with the goal of making you more comfortable in those conversations when the topic of AI comes up!

Breakout Session

The Alarming Rise of Check Fraud

Marcy Cauthon, AAP, NCP, EPCOR

The industry has seen a continuing rise in check fraud since 2022 and it appears that fraudsters are not slowing down anytime soon. Fraudsters have become very profitable by using the legacy check system to commit fraud as financial institutions look for ways to mitigate the fraud in the check image environment. Check imaging sped up the time it took to clear a paper check, but it made detecting alterations and counterfeits more difficult. This session will cover pervasive check fraud schemes and ways for your institution to mitigate these types of fraud. We will discuss your institution's liability and steps your institution can take when you have an altered or counterfeit check situation.

Breakout Session

Implementing Faster Payments from a Credit Union’s Perspective

Tracy Downs, Corporate One Federal Credit Union; Sonja Delaney, Directions Credit Union

As the momentum behind real-time payments continues to skyrocket, it’s time to learn how your credit union can take advantage of the opportunities offered by this payment method. It all starts with getting connected to one or both of the new immediate payment rails—RTP® network and/or the FedNow® Service.

Join us to hear how one credit union connected to the RTP® network using Corporate One as its Third-Party Service Provider (TPSP). During our session, we will chat with a financial institution about the implementation process and lessons learned along with how they see immediate payments being used. Also hear about lessons learned from those that are implementing FedNow.

Breakout Session

Classifying and Reporting Fraud For More Effective Mitigation

Michael Timmony, Federal Reserve Bank

This session will illuminate the intricate landscape of fraud and scams, providing invaluable insights into their current dynamics. Discover the latest developments in ongoing investigations and equip yourself with essential tools for categorizing and comprehending fraudulent attacks effectively. Additionally, explore the benefits of information sharing in enhancing mitigation strategies. Join us to be empowered to bolster your fraud strategies and combat fraud more effectively.

Breakout Session

FedNow Unveiled: Post Launch Insights and Strategic Lessons

Joni Hopkins, AAP, Federal Reserve Financial Services

Join a representative from Federal Reserve Financial Services for an insightful breakout session that explores the current landscape of the FedNow service. You’ll have the opportunity to hear first-hand about the state of the Service, discuss the learnings from early adopters and share practical insights that can guide your organization in your instant payment journey.

Breakout Session

Third-Party Sender Origination: How to Incorporate a Third-Party Sender Into your ACH Risk Management Program

Liz Cone, AAP, NCP, EPCOR; Amy Donaghue, AAP, NCP, EPCOR

Adding a Third-Party Sender to your ACH Origination Portfolio can be a lucrative endeavor for an ODFI. But it also increases your overall payment system risk. How do you reap the benefits of Third-Party Sender relationship while effectively managing the increased risk? Join us in this discussion on how ODFIs can build a strong Third-Party Sender ACH Risk Management Program. And if you are a Third-Party Sender, come get a better understanding of the ACH Rule obligations placed on ODFIs by Nacha to effectively manage Third-Party Relationships.

Breakout Session

A Review of the Uniform Commercial Code, Recent Cases and Best Practices for Avoiding Check Fraud

Scott Jones, Adams & Reese LLP

Checks are not dead. In fact, they are likely the largest source of losses in financial institutions today. The UCC and various other laws set forth when a paying bank and a bank of first deposit must absorb the loss. But these laws can be confusing and hard to understand. This session will look at the underlying laws, recent legal cases and provide participants with practical ways to prepare for and potentially avoid check fraud and associated losses.

Breakout Session

ACH Rules Update

Shelly Sipple, AAP, APRP, NCP, EPCOR

In response to various credit push fraud schemes, Nacha has been proposing new ACH rule changes to help ODFI and RDFI participants to reduce this type of fraud. Join us for a session discussing such ACH rule changes involving ODFI and RDFI fraud monitoring, reversals, returns, and funds availability timing along with other rule changes such as timeframes surrounding the Written Statement of Unauthorized Debit (WSUD).

Breakout Session

RTP Update

Monique Canty, AAP, APRP, CAMS, The Clearing House

This session highlights the latest RTP network growth in transaction volume, dollar value and number of financial institutions and processors – both on board and in the pipeline. It also covers the time it takes from connecting to the network to receiving transactions. (Spoiler alert - it is fast). Finally, learn from stories on innovative use cases that are driving the adoption of real-time payments at a faster pace than ever before, showcasing ways RTP provides tremendous utility and value for all financial institutions, their clients and customers.

General Session

You’re Enough! A Self-C.A.R.E. Strategy to Transform Stress Into Success

Darryll Stinson

According to The World Health Organization anxiety and depression cost the global workforce $1,000,000,000,000 (one trillion U.S. dollars) per year in lost productivity! In addition, more than 50% of U.S. workers are not engaged at work as a result of stress. This presentation examines the causes of these mental health challenges and outlines a strategy that all attendees can use to decrease stress, reverse burnout, and increase productivity. Throughout this experience, participants will: Learn how to develop a system of self-care that supports their desired level of success using Darryll’s proven C.A.R.E. framework. Rewire limiting beliefs to optimize their performance and productivity. Reframe mental health stigmas to take pride in their wellness (vs. feel shame). Learn how to be consistent and patient with themselves in their growth process.

General Session

Lost in Translation: Bridging the Gap Between Financial Institutions and Customer Needs

Kevin Olsen, AAP, APRP, NCP, CHPC, The Payments Professor

In today's fast-paced financial landscape, a critical disconnect persists between financial institutions and the very people they aim to serve. This keynote addresses the growing concern that financial institutions and individuals are not effectively listening and responding to the evolving needs and requests of their customers, especially in the realm of instant and faster payments. Through insightful analysis and real-world examples, we will explore how miscommunication and misinterpretation hinder customer satisfaction and trust. Join us to uncover strategies for better listening, more empathetic engagement, and innovative responses that align with what customers are truly asking for. Learn how to turn these challenges into opportunities for stronger, more meaningful customer relationships and sustainable business growth, with a focus on meeting the demand for rapid and efficient payment solutions.

Breakout Session

Navigating the Payments Ecosystem: Key Players and Processes

Angela Ross

Step into the intricate world of payment processing for a as we explore the roles and interactions of crucial players, including merchants, acquirers, issuers and payment processors. Additionally, we will delve into the critical processes that enable seamless transactions, from authorization and settlement to fraud prevention and compliance. Join us to explore how each part of the ecosystem functions and interconnects. Gain insights needed to navigate and leverage the complexities of the payments ecosystem effectively, empowering you to optimize and innovate within your own payment strategies.

Breakout Session

The Alarming Rise of Check Fraud

Marcy Cauthon, AAP, NCP, EPCOR

The industry has seen a continuing rise in check fraud since 2022 and it appears that fraudsters are not slowing down anytime soon. Fraudsters have become very profitable by using the legacy check system to commit fraud as financial institutions look for ways to mitigate the fraud in the check image environment. Check imaging sped up the time it took to clear a paper check, but it made detecting alterations and counterfeits more difficult. This session will cover pervasive check fraud schemes and ways for your institution to mitigate these types of fraud. We will discuss your institution's liability and steps your institution can take when you have an altered or counterfeit check situation.

Breakout Session

Cracking Open Instant Payments Use Cases

TBA

Take this opportunity to talk with financial institutions and service providers that have implemented RTP and FedNow and emerge with information that will help your organization in your instant payments journey. This session will cover everything from the decision to implement instant payments, onboarding, fraud mitigation and more.

General Session

Perspectives on the Latest Payment Topics Making Headlines

Moderator: Kevin Olsen, AAP, APRP, NCP, CHPC, The Payments Professor, Tristan Thompson, Arvest Bank, Scott Jones, Adams & Reese LLP; Reed Luhtanen, Faster Payments Council

The payments landscape is constantly changing and evolving making it tough to know what's making headlines. Join industry experts and hear different perspectives about the latest payments topics making the news.

Prize Drawing/Conference Adjourns