EPCOR Payments Conference – Fall 2019

The Road to Faster Payments
October 21 – 23, 2019 • Sheraton Overland Park Hotel

Register

About The Event

Are you tired of being a passenger, riding along with payments industry changes and challenges? Everything you need to take the wheel of your payments journey will be in Overland Park, Kansas this fall!

We’ll provide the jumpstart you need with more than 30 informative sessions, a variety of learning paths, a solution-packed exhibit hall, Off-The-Beaten-Path open discussion forums, TWO pre-conference workshops, professional development advice and opportunities to meet new people and make connections. EPCOR Payments Conference – Fall 2019 will help you map out your route and prepare for every stop along the way on The Road to Faster Payments.

Will we bring you up-to-speed on security and risk management solutions, fraud and regulatory considerations, new payment initiatives and emerging payments technology? Absolutely! It’s all here, waiting to inspire and equip you and your organization for the future.

Where

Sheraton Overland Park Hotel

6100 College Blvd., Overland Park, Kansas 66211

When

Monday to Wednesday

October 21 – 23, 2019

Pre-Conference Workshops

The Faster Payments Road Trip: Designing Your Roadmap

and

Positive and Professional Communication Skills

Enhance your conference experience with one of our two pre-conference workshop offerings.

Gala Reception

Monday, October 21 • 5:20 pm

Stick around after the closing session and unwind with new and old friends while you enjoy cocktails and light refreshments at the Gala Reception.

Awards Luncheon

Wednesday, May 22 • 11:30 am

All conference attendees are invited to join us for a special lunch celebrating attending AAPs and NCPs, and announcing our EPCOR Payment Systems Award winners.

Off-The-Beaten-Path Open Discussion Forums

Monday, October 21 • 9 a.m. and 10 a.m.

If you’re not “exiting” for a pre-conference workshop, no problem—we have options for you! Make the most of your pre-conference time by joining your peers for coffee, refreshments and a casual conversation surrounding topics impacting your organization.

Dinner With a Stranger

Tuesday, October 22 • 6:00 p.m. and 6:30 p.m.

Add some fun to your EPCOR Payments Conference experience by joining a small group of your peers for dinner at one of our Dining with Strangers locations.

Sign Up

Keynote Speaker: Peter Hohenstein, Nacha

The ACH Network is Positioned for a Bright Future

The ACH Network is thriving, with historic volume gains in 2018 and the highest growth rate in more than ten years. Learn from Peter Hohenstein as he navigates through Nacha’s roadmap for the ACH Network, and how it is driving innovation and enhancing end-users’ experiences.

Learn from the Best in the Payments Industry

Our Speakers

Carrie Blankenship

Carrie Blankenship

Fiserv

Carrie Blankenship

Fiserv

 

Paul Carrubba

Paul Carrubba, Esq.

Adams & Reese LLP

Paul Carrubba, Esq.

Adams & Reese LLP

Paul Carrubba has significantly expanded the firm's banking practice nationwide through his legal experience and banking background. His areas of experience include checks, drafts and other negotiable instruments, wire transfers, automated clearing house and other electronic transactions, and the laws and regulations governing each of them. Paul has extensive experience in drafting and reviewing banking agreements, including account deposit and treasury management, and vendor agreements.

With more than 45 years of experience in the financial services industry as a bank operations manager, consultant, author and attorney, Paul has written six books on banking and banking law and has served as an expert witness in numerous cases on issues dealing with reasonable standards in the banking industry. His clients include several top financial institutions in the country and a number of software and service provider vendors for the financial services industry. Paul frequently presents seminars and other presentations on banking law and regulations, and he is a member of the faculty at the Nacha Payments Institute.

Peter Hohenstein

Peter Hohenstein

Nacha

Peter Hohenstein

Nacha

Peter Hohenstein is Nacha’s Senior Director of ACH Network Administration where he supports the development and implementation of new innovative projects and amendments to the NACHA Operating Rules. In addition, he is the staff lead for Nacha’s Risk Management Advisory Group.

Prior to joining Nacha in August of 2013 Mr. Hohenstein held a variety of roles in Global Treasury Services, and Regulatory Compliance during 25 years with Bank of America and its legacy banks. For a number of years he served as the primary contact between the bank and Nacha, and was the bank’s representative to Nacha’s Risk Management Advisory Group, Government Relations Advisory Group, and Rules & Operations Committee.

Scott Jones

Scott Jones, Esq.

Adams & Reese LLP

Scott Jones, Esq.

Adams & Reese LLP

Scott Jones advises clients primarily in the financial services, construction and hospitality industries on both transactional and litigation matters. He advises banks throughout the United States regarding payments and operations, including treasury management, internet banking, mobile banking and emerging payment agreements. Scott also represents banks, as well as developers and owners, regarding real estate developments, incentives, financing options, deal documentation, land-use issues, and related issues.

His construction practice includes contract negotiation and drafting and litigation. His construction clients include property owners – businesses, school districts and municipalities – as well as contractors, subcontractors and suppliers.

Peter McVey

Peter McVey, AAP, APRP, NCP

Lead Bank

Peter McVey, AAP, APRP, NCP

Lead Bank

Mr. McVey is Senior Vice President, Director of Cash Management Services at Lead Bank in Kansas City, MO. He oversees the bank’s cash management department, including sales, implementation, client support, product development / management, data processing, and risk management. He was elected to the EPCOR Board of Directors in May 2019. He also serves on NACHA’s Rules & Operations and AAP Blue Ribbon Panel Committees. Prior to joining Lead Bank in April 2014, Mr. McVey was AVP, Product Manager III at Commerce Bank in Kansas City, MO for almost seven years. He graduated from Truman State University with a BA in Business Administration / Management and a Biology minor and earned his MBA from Baker University. He earned his Accredited ACH Professional (AAP) accreditation in 2004, his National Check Professional (NCP) certification in 2015, and his Accredited Payments Risk Professional (APRP) in 2019.

Tim Mills, AAP

Tim Mills, AAP

The Clearing House

Tim Mills, AAP

The Clearing House

Vice President and Executive Director of The Clearing House Payments Company Payments Association, Nacha Direct Member and Regional Payments Association. Mr. Mills has served as a member of the National Automated Clearing House Association’s (Nacha) Payments Institute Board of Regents, Risk Management Advisory Group (RMAG) and Arbitration Committee.

Ryan Riveland

Ryan Riveland

Zelle

Ryan Riveland

Zelle

Ryan Riveland is Director of Market Solutions for Payments at Early Warning. Riveland champions efforts to bring faster payments to financial institutions through the Zelle Network. Supporting and leading committee work groups at Early Warning, he collaborates with key decision-makers and market leaders for the payments, card and digital wallet space.

Riveland joined Early Warning in 2015 supporting card payment and digital wallet initiatives which evolved into his current role with Early Warning’s Zelle Network. Prior to Early Warning, Riveland was with First Data for 14 years in key solution and industry development roles for the fraud/risk, analytics, card processing and digital wallets areas.

Tristan Thompson

Tristan Thompson

UMB

Tristan Thompson

UMB

Tristan Thompson is Vice President and Payments Group Manager at UMB Bank in Kansas City, MO. He has responsibility for the overall strategy, delivery and execution of UMBs Payments Product offerings. He manages a team with expertise in ACH, Wire Transfer, Check Services, ARP, Positive Pay, Lockbox, RDC, Cash Vault, and Merchant Services. Prior to his time with UMB, he served as a manager within KPMGs Financial Services Banking practice. Tristan graduated from University of Florida’s Warrington College of Business and currently represents UMB as a member of the Federal Reserve’s Faster Payments Task Force, NACHA’s Rules & Operations Committee, NACHA’s TPI Board of Regents and EPCOR’s Payments Committee.

Jessica Washington, AAP

Erik Van Bramer

Federal Reserve Bank of Chicago

Erik Van Bramer

Federal Reserve Bank of Chicago

Senior Vice President and National Director of Sales for the Customer Relations and Support Office for the Federal Reserve Banks. In this role, Erik oversees and sets direction for the organization with responsibility for the relationships for all financial institutions utilizing Federal Reserve Financial Services. Erik has more than 20 years in the financial services industry and has been an active participant in setting and implementing financial service strategies for the Federal Reserve Bank throughout his career. Erik resides in Denver, Colorado with his wife and 3 children.

Tammy Wilson

Tammy Wilson

Jack Henry & Associates

Tammy Wilson

Jack Henry & Associates

Tammy Wilson is the Director of Product Management for Jack Henry & Associates. Currently, Tammy is managing the launch of the Zelle and TCH Real Time Payments solutions for Jack Henry, Symitar, and Profitstars brands.

She previously worked with the Enterprise Payments of Jack Henry managing a platform that included mobile and desktop deposit, payment APIs, merchant acquiring, and ACH processing. Prior to Jack Henry, she worked with Computer Services, Inc., a core solutions provider, as a programmer analyst developing the emerging check imaging technology, and then as the Product Marketing Manager where she worked with hundreds of community banks on strategic initiatives in the areas of core deposit technology and payment solutions.

Susan Harrison

Dr. Susan Harrison

 

Dr. Susan Harrison

 

A gifted keynote speaker, corporate trainer and personal coach, Dr. Harrison has worked with thousands of professionals all over the world to develop business and life skills. Her areas of expertise focus on positivity, and include various facets of personal and professional development and public speaking. Susan’s fun, energetic delivery and fast-paced, interactive sessions will leave you wanting more.

Sheraton Overland Park Hotel

Overland Park, Kansas

Oct. 21 - 23, 2019

3 Days of Payments

Limited Available Seats

Hurry Up! Don't Delay!

Gala Reception

Don't miss it

Event Schedule

Map out your own personal journey at EPCOR Payments Conference – Fall 2019. In addition to five general sessions, choose from several different learning routes packed with informative sessions. Create your own schedule and switch routes any time you want.

Earn up to 15.2 AAP/APRP Credits and 2.4 NCP Credits. Conference sessions may be eligible for other continuing education credits such as CRCM/CTP/CCM/CPA credits. To submit credits for other certifications contact your crediting agency.

# Session Speakers Time
1 The Faster Payments Road Trip: Designing Your Roadmap Brian Laverdure, AAP, EPCOR 9:00 a.m.
2 Positive and Professional Communication Skills Dr. Susan Harrison 9:00 a.m.
3 Opening Comments Ann-Marie Bartels, AAP, EPCOR; EPCOR Conference Chairman, Brian Guess, AAP, KeyBank 1:15 p.m.
4 The ACH Network is Positioned for a Bright Future Peter Hohenstein, Nacha 1:30 p.m.
5 New Error Resolution Changes and Fallback Transactions in the Payment Card Industry Jen Stadler, CPP, PaymentsFirst Inc. 2:40 p.m.
6 Gone in 60 Seconds – The Brave New World of Faster Payments Kevin Olsen, AAP, APRP, NCP, VSoft 2:40 p.m.
7 Accelerating Your Banking Career Tristan Thompson, UMB Bank; Shelly Sipple, AAP, APRP, NCP, EPCOR 2:40 p.m.
7 Designing Your ACH Origination Blueprint Wendy Wishon, AAP, NCP & Amy Donaghue, AAP, APRP, NCP, EPCOR 2:40 p.m.
8 APIs – What They Are and How To Use Them Nasreen Quibria, Nacha 2:40 p.m.
9 Deconstructing the ACH Audit: How Do I Minimize My Risk in ACH? Andy Barlow, AAP, NCP, WACHA 4:15 p.m.
10 Top 10 Ways to Quantify & Manage Financial Crime Risk Dave Richardson, FNB Omaha; Andrew Davies, Fiserv 4:15 p.m.
11 Effective Stress Management Dr. Susan Harrison 4:15 p.m.
12 Same Day ACH - Not Just for Emergency Payroll Peter Hohenstein, Nacha; Brian Guess, AAP, KeyBank 4:15 p.m.
13 Understanding the Pros and Cons of P2P Payments Karen Nearing, AAP, CAMS, CRCM, NCP, EPCOR 4:15 p.m.

The ACH Network is Positioned for a Bright Future

Peter Hohenstein, Nacha

The ACH Network is thriving, with historic volume gains in 2018 and the highest growth rate in more than ten years. Learn from Peter Hohenstein as he navigates through Nacha’s roadmap for the ACH Network, and how it is driving innovation and enhancing end-users’ experiences. Enhancements include more robust Same Day ACH services and tools that will enable easier routing and posting of payments, plus the development of standards to support automation and efficiency.

Don’t Be A Legal Target – Advice from Two Payments Attorneys

Paul Carrubba, Esq. & Scott Jones, Esq., Adams & Reese LLP

The increase in cyber-attacks and other fraud losses has resulted in many financial institutions becoming the targets of lawsuits by plaintiffs seeking ways to recover stolen funds. Hear from two popular payments industry attorneys how to avoid being a target by making sure your operational and security procedures fit the criteria of “commercially reasonable” from the court’s perspective. Learn how your financial institution can increase the potential for success in the event you are sued. Examine and learn from lawsuits brought against financial institutions by consumers under Regulation E, by businesses which were the victims of account takeovers and by customers and non-customers based on check fraud. Last, review provisions of Regulation E, UCC Article 4A and UCC Articles 3 & 4 that apply to these situations.

Developments in Real-Time Payments

Tim Mills, AAP, The Clearing House Payments Association; Eric Foust, Zelle

Hear from two major players in the real-time payments space. Zelle® will provide an update on its continued growth and plans to expand its offering in the marketplace. The Clearing House will give an update on the deployment of the RTP® Network, including its market penetration and early use. Gain a better understanding of how Zelle® and the RTP® Network can work together to help financial institutions of all sizes meet the expectations of their account holders. Discover how your financial institution can incorporate Real-Time payments into your overall payments’ strategy.

FedNow℠ and the Future of Faster Payments

Erik Van Bramer, Federal Reserve Bank of Chicago

Since its founding, the Federal Reserve has played a key operational role in the nation's payment system by providing infrastructure to move funds and information between financial institutions. In August 2019, the Fed announced its decision to develop a new 24x7x365 RTGS service to support the payment and settlement of faster payments in the United States after assessing hundreds of comments from the industry. Hear from Erik Van Bramer, Senior Vice President of the Customer Relations and Support Office, on the Federal Reserve's next steps for establishing FedNow℠, and how your organization can prepare for faster payments.

Hot Topics in Fraud

Jessica Washington, AAP & Doug King, The Federal Reserve Bank of Atlanta

Criminals shift their attacks from one form of payments fraud to another based on increased defenses and easier opportunities. Join us as two payment risk experts from the Federal Reserve Bank of Atlanta lead a discussion about the most prevalent forms of fraud attacks. The use of social engineering by fraudsters will be reviewed as well as card-not-present fraud, ATM attacks, elder financial exploitation and more.

Positive and Professional Communication Skills

Dr. Susan Harrison

You may have the best ideas in the world, but in order for them to come to fruition someone must hear them. In this workshop, Dr. Susan gets back to the basics of effective communication. Through self-examination, you will learn simple ways to change ineffective habits, see others through a different lens, improve body language and be assertive without being abrasive. Sign up today and watch your business and personal relationships flourish.

The Faster Payments Road Trip: Designing Your Roadmap

Brian Laverdure, AAP, EPCOR

Are you overwhelmed by the number of faster payments choices in the marketplace? Are you tasked with the job of understanding the merits of all the options and recommending a faster payments action plan for your financial institution? Don’t worry—you’ve got this (with a little help from EPCOR)! This workshop will equip you with the fundamental knowledge you need to create a useful payments roadmap that can steer your financial institution in the right direction. Identify the options available to you, including their various attributes. Take a deep dive into market intelligence and current payments strategies and walk away with the foundational steps to design your roadmap, as well as recommendations to help you put a plan into action.

The Positive Workplace

Dr. Susan Harrison

Here’s a recipe for disaster: Take people, add a few personality conflicts, a dash of too much togetherness, turn up the heat on stress and you get an office no one enjoys coming to every day. It doesn’t have to be that way! Join Dr. Susan as she explores strategies for building and maintaining a positive workplace. Topics include: how negativity costs us all; learning to think before you speak; the psychological impact of physical environment; and creative ways to encourage office socialization. Whether you are a business owner or an hourly wage earner, these practical tips will help retrain your thinking and reframe your entire team.

AI, Alexa, Authorizations & ACH

Karen Nearing, AAP, CAMS, CRCM, NCP, EPCOR

With the advent of Alexa and Siri and all their "friends," what are the possible roles for artificial intelligence and voice activated personal assistants in ACH payments? This very human discussion examines what can be done now and in the near future using these tools to advance payment capabilities.

Does "Presumption of Alteration" Affect My Institution?

Paul Carrubba, Esq. & Scott Jones, Esq., Adams & Reese, LLP

On January 1, 2019 the Federal Reserve Board implemented final changes to Regulation CC to establish a new evidentiary presumption of alteration. Well what does that really mean for your institution? This session will discuss what this change means and when it would apply. Discover how this change may affect disputes between financial institutions when determining if a check has been altered or forged.

The Top 5 Check Frauds You Need on Your Radar

Marcy Cauthon, AAP, APRP, NCP, EPCOR; LuAnn Doerr, CRCM, NCP, Brunswick State Bank

While check volume may have decreased, check fraud has not kept pace and continues to adapt. Some check fraud remains the same while some newer frauds might surprise you. Learn what is happening now and how to protect your financial institution moving forward.

Understanding the Pros and Cons of P2P Payments

Karen Nearing, AAP, CAMS, CRCM, NCP, EPCOR

Consumers want it, and financial institutions are trying to find out ways to provide P2P transactions. Look at the different types of person to person payments, the rules behind the transfers, and how to mitigate your financial institutions risk when offering this service.

Not Your Typical B&B: Blockchain and Bitcoin

Doug King, Federal Rerserve Bank of Atlanta

This session will provide an easy to understand overview of blockchain technology and Bitcoin. Attendees will leave with a better understanding of blockchain technology, how it works, and the different use cases, including Bitcoin, for the technology. Attendees will be better equipped to discuss this technology with peers following this informative session.

New Error Resolution Changes and Fallback Transactions in the Payment Card Industry

Jennifer Stadler, CPP, PaymentsFirst

Both Visa and MasterCard have new products designed to improve processes around disputes and claims. Attend this session to learn about these dispute process rules changes and the impact these changes will have at your FI when handling disputed transactions. Find out how to protect your chargeback rights, what liability concerns of fallback transactions you should be aware of and what industry impact that Petroleum liability extensions have had. Learn how to prepare your financial institution for fallback transactions and the potential fraud your financial institution may be exposed to under the rules of the payment processing network.

Generational Views of Payments

Jen Kirk, AAP, EPCOR Panelists TBA

There’s lots of talk about how Millennials do payments, and the future of payments, but are we overlooking significant other generational segments of our account holders? Are Baby Boomers and Millennials really THAT different when it comes to payment choices? What do Xers, the powerful-yet-often-overlooked generation, think of faster payments? This is your chance interact with a panel consisting of regular people from different generations as provide insight on their current payment habits, and their expectations of their financial institution relationships.

Third-Party Senders and the ACH Audit Changes

Amy Donaghue, AAP, APRP, NCP & Tricia Longo, AAP, APRP, NCP, EPCOR

With the new audit Rules changes and the removal of Appendix 8, ACH participants, especially Third-Party Senders, will no longer have a specific checklist for conducting their annual audit. How might Third Party Senders and their customers take a more risk-based approach in auditing rules that are relevant to them as an ACH participant? Find out in this session.

Gone in 60 Seconds – The Brave New World of Faster Payments

Kevin Olsen, AAP, NCP, APRP, VSoft

“Speed is irrelevant if you are going in the wrong direction.” –Mahatma Gandhi

What is driving faster payments in other countries and what does it mean to the US? It’s amazing how fast the world of electronic payments is changing, but the world of faster payments is changing even faster. From Australia all the around to the USA what is happening around the globe of faster payments today? Experience can be the best teacher, lets learn from the experiences of other countries and see how we can apply their hard-earned lessons to covering our assets. Of course, lets also look at how they are handling fraud since its gone in 60 seconds.

Banking Marijuana-Related Businesses: A Practical Approach to this Higher Risk Sector

Angela Lucas, Sterling

Whether you want to bank marijuana-related businesses (MRBs) or have determined that the industry is not for you, there are critical steps you need to take to establish a sound infrastructure. From risk assessment to policy to procedure, we will discuss how that foundation needs to be developed to support your risk appetite (or risk avoidance).

Designing Your ACH Origination Blueprint

Wendy Wishon, AAP, NCP & Amy Donaghue, AAP, APRP, NCP, EPCOR

ACH Origination support is one of the most requested EPCOR Advisory services; and for good reason. If you want to stay competitive and offer your customers an economical payment mechanism- then ACH origination is a must – regardless of financial institution size. This session will explore some of the most common challenges associated with implementing or enhancing an ACH origination program. We’ll discuss how to develop forms, why credit/lending areas need to be involved, how to educate your Originators from the beginning and ongoing, and more! We’ll also explore an ACH Blueprint to ensure a successful program. If you have any questions about ACH origination, you need to attend this session.

ISO 20022 for Fedwire® Funds Service & CHIPS®

Nell Campbell-Drake, AAP, Federal Reserve Bank of Atlanta

Over the past few years, several worldwide markets have moved to adopt the ISO 20022 standard to improve payment efficiencies and meet technological upgrades, with the US moving forward with the migration of high-value (wire transfer) payments to the ISO 20022 format. Join Nell Campbell-Drake to learn about the Federal Reserve Banks’ plans for migrating its FedWire Funds Service to the ISO 20022 payments messaging standard and what is being considered for low-value payments (ACH).

Top 10 Ways to Quantify & Manage Financial Crime Risk

Dave Richardson, FNB Omaha; Andrew Davies, Fiserv

The financial services industry and the financial crime ecosystem continue to evolve at a record pace. While customer expectations for immediate, omnichannel engagement and direct-to-consumer strategies continue to rise, there has also been a dramatic increase in fraud. At the same time, new technologies and channels increase opportunities for customer engagement, they also drive a more critical need for cross-channel monitoring to create a single view of the customer. Speakers discuss trends, strategic considerations for managing challenges, and how key technologies and best practices can improve your overall approach to managing risk.

How to Defraud an ODFI in Three Easy Steps

Erica El Hilali, Argos Risk

Join Erica, who will share the real-life story of an Argos Risk coworker, who was formerly the executive in charge of a third-party processor when a potential originator, with promises of large origination fees, knocked on his door. A fraudulent file later, the company suffered a substantial loss and the coworker was summoned to a federal courtroom to testify for the FBI. Learn details of a three-step plan that fraudsters use to defeat risk mitigation measures, along with the most common strategic mistakes than can leave organization vulnerable. Using examples from the field, Erica will illustrate common vulnerabilities, along with best practices for securing and enhancing your third-party risk management program.

Why You Need a Payments Strategy

Peter Andrew Davey, AAP, The Clearing House Payments Association

Customer expectations are changing about how they make and receive payments. Offering the payment options your customers want, while simultaneously avoiding risk, controlling costs, generating revenue streams AND aligning it all with your business model is challenging for many financial institutions. Learn from an industry expert why you need a payments strategy that will address these concerns and more.

Same Day ACH: Not Just for Emergency Payroll

Peter Hohenstein, Nacha; Brian Guess, AAP, KeyBank

SDA is not just for emergency payroll, but what are other common uses that you may not be aware of? Peter Hohenstein will lead a discussion with two financial institutions about the various ways they use SDA and the benefits they are realizing.

APIs - What They Are and How to Use Them

Nasreen Quibria, Nacha

Learn what APIs are and their practical uses in payments. Discover how they are both enabling solutions and improving the customer experience.

Deconstructing the ACH Audit: How Do I Minimize My Risk in ACH?

Andy Barlow, AAP, NCP, WACHA

As the Nacha Operating Rules continue to evolve, creating faster and smarter payments, is your annual audit keeping pace? Organizations have traditionally relied on Appendix Eight to guide their audit activities, but as payments have become more complex, so has the relationship between compliance and risk management. Join our speaker for analysis of the risks that exist below the surface of your ACH audit report. Learn ways you can enhance you ACH audit to ensure your organization employs a risk-based methodology to properly review ACH activities.

Effective Stress Management

Dr. Susan Harrison

You’ve been dealing with stress since before you were born (literally). So how is that working out? Dr. Harrison uses laughter and interactive fun to highlight the type and amount of stress that is good for you, versus the distress-causing stress. Coping well with stress benefits you personally and professionally with increased productivity, and fewer absences and conflicts. If your health, day-to-day activities, career and relationships are causing any level of anxiety, don’t miss this session.

Diversity - Where Are You Putting Your Focus?

Jennie Gerken, Three Rivers FCU

In today’s diverse environments, we think, feel, and act differently depending on the circumstances. Our thoughts determine how we feel or relate to something, which then drives our actions or behaviors. Some situations can trigger a negative response but there are tools and methods you can employ to gain more control and a better outcome. In this session learn how to identify and navigate these trigger situations and methods to successfully shift your focus when you are triggered. Learn how to develop a framework for viewing different perspectives and ways to choose how you will react in the future.

Writing Effective Meeting Agendas & Business Cases

James Lifter, New Horizons

This session offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments. This workshop will give participants a refresher on basic writing concepts such as spelling, and grammar.

Know Your Customer – An Innovative Game Changer

Panini will introduce their new, innovative authentication and identity verification software platform that prevents fraud while aiding in bank compliance requirements. ValidatID combats the ever growing fraud epidemic in just seconds while increasing bank productivity. Know Your Customers during new account openings and authenticate customer identifications before banking transactions at the teller level. Join us to learn how ValidatID improves bank efficiencies while providing a pleasant customer experience.

Simplified ACH Reporting and Customer Risk Review

Andrea Ulrich

For many ODFI’s, preparing for the annual ACH audit, or generating quarterly ACH reports for the board requires an undue amount of effort and resources. Likewise, most utilize outdated and manual procedures (often involving Excel) for ACH risk assessments. If your institution is looking to simplify and streamline these functions, this sessions for you! The Centrix Payments I.Q. System offers a solution!

  • REPORTING: Simplify your board reporting and audits with turnkey ACH reporting to accommodate the requirements of the FFIEC and Nacha.
  • RISK ASSESSMENTS: Streamline originator risk assessments with cross channel payments risk analysis.

Catch the VSoft WAVE of Faster Payments

Learn how VSoft will provide financial institutions large and small with multiple options for their account holders to have the most feasible, most secure, and efficient selection of faster payments in a single easy to use intuitive app.

ATM Solutions

ATM Solutions provides turnkey solutions to help community banks and credit unions empower employees to provide better service to your customers and members all while improving your bottom line. Discover how you can leverage our outsourcing program as your all-inclusive solution for all your armored car services, cash replenishment, and ATM maintenance and support needs. Hear how ATM Solutions can assume all responsibilities so you can rid yourself of ATM-related headaches and focus on your core competencies.

RTP & Zelle… Is Now the Right Time for Your Organization?

Moderator: Peter McVey, AAP, NCP, Lead Bank; Panelists: Ralph J. Leno, Small Business Bank; Cheryl Kendrick, AAP, NCP, Central Bank; Tim Mills, AAP, The Clearing House Payments Company; Ryan Riveland, Zelle

Join us for a dialogue with two EPCOR members and representatives from The Clearing House and Zelle as we explore the business opportunities, strategies and implementation considerations associated with these two major players in the real-time payments space.

Modernizing AP & AR: RTP Applications and Strategies

Tim Mills, AAP, The Clearing House; Brian Koenig, Centrix – a Q2 Company

With the introduction of the RTP network in 2017, payers were introduced to a potential real-time payment utopia. But according to a recent survey conducted by Aite Group of 33% of top U.S. banks, the road to faster payments is still unclear to many FIs. This session will explore how to implement RTP strategies at your organization, including best practices for remittance messaging, guidance on how to streamline accounts receivable/payable processing and automation, insights from early RTP use cases and considerations for mitigating payment risk.

Is Your Core System Ready for Faster Payments?

Moderator: Tristan Thompson, UMB Bank NA; Panelists: Tammy Wilson, Jack Henry & Associates; Carrie Blankenship, Fiserv

Many financial institutions depend on their Core Processor to support their organization's critical infrastructure. As institutions are looking to implement faster payments, the capabilities of their Core are a critical component of their decision. This moderated panel of two of the primary core processors in the EPCOR footprint will provide insight regarding their plans to support faster payments.

Accelerating Your Banking Career

Tristan Thompson, UMB Bank; Shelly Sipple, AAP, APRP, NCP, EPCOR

During this session, speakers will discuss career pathing in a financial institution including a real world example of our speaker’s journey from analyst to division leader. Speakers will also outline key payment accreditations and certifications available to help accelerate your career progression. Open dialogue with attendees will be encouraged with a Q&A portion at the end of the session.

Defining Success – What Four Words Move YOU Forward?

Kevin Olsen, AAP, APRP, CHPC, NCP, VSoft

How do you define success? Maybe it’s focus, passion, attention, and discipline. Could be its action, compassion, bravery or dedication. What is it that defines and motivates you? Your definition is as unique as you! In this interactive session you will have the opportunity to find and define what success is to YOU!

# Session Speakers Time
1 RTP & Zelle… Is Now the Right Time for Your Organization? Moderator: Peter McVey, AAP, APRP, NCP, Lead Bank
Panelists: Ralph J. Leno, Small Business Bank; Cheryl Kendrick, AAP, NCP, Central Bank; Tim Mills, AAP, The Clearing House Payments Company; Ryan Riveland, Zelle
8:30 a.m.
2 Affirmative Technologies | Vendor Showcase 9:45 a.m.
3 ATM Solutions | Vendor Showcase 9:45 a.m.
4 Centrix/Q2 | Vendor Showcase 9:45 a.m.
5 The Clearing House | Vendor Showcase 9:45 a.m.
6 VSoft | Vendor Showcase 9:45 a.m.
7 The Top Five Check Frauds You Need on Your Radar Marcy Cauthon, AAP, APRP, NCP, EPCOR;
LuAnn Doerr, CRCM, NCP, Brunswick State Bank
10:25 a.m.
8 New Error Resolution Changes and Fallback Transactions in the Payment Card Industry Jen Stadler, CPP, PaymentsFirst Inc. 10:25 a.m.
9 Defining Success – What Four Words Move YOU Forward? Kevin Olsen, AAP, APRP, CHPC, NCP, VSoft 10:25 a.m.
10 Same Day ACH – Not Just for Emergency Payroll Peter Hohenstein, Nacha; Brian Guess, AAP, KeyBank 10:25 a.m.
11 Banking Marijuana-Related Businesses: A Practical Approach to this Higher Risk Sector Angela Lucas, Sterling 10:25 a.m.
12 The Positive Workplace Dr. Susan Harrison 11:30 a.m.
13 Top 10 Ways to Quantify & Manage Financial Crime Risk Dave Richardson, FNB Omaha; Andrew Davies, Fiserv 12:50 p.m.
14 Banking Marijuana-Related Businesses: A Practical Approach to this Higher Risk Sector Angela Lucas, Sterling 12:50 p.m.
15 Modernizing AP & AR: RTP Applications and Strategies Tim Mills, AAP, The Clearing House Payments Company; Brian Koenig, Centrix-a Q2 Company 12:50 p.m.
16 ISO 20022 for Fedwire® Funds & CHIPS® Nell Campbell Drake, AAP, Federal Reserve Bank of Atlanta 12:50 p.m.
17 Generational Views of Payments Jen Kirk, AAP, EPCOR; Panelists TBA 2:00 p.m.
18 Gone in 60 Seconds – The Brave New World of Faster Payments Kevin Olsen, AAP, APRP, NCP, VSoft 2:00 p.m.
19 TBA TBA 2:00 p.m.
20 Third-Party Senders and the ACH Audit Changes Amy Donaghue, AAP, APRP, NCP &
Tricia Longo, AAP, APRP, NCP, EPCOR
2:00 p.m.
21 AI, Alexa, Authorizations & ACH Karen Nearing, AAP, CAMS, CRCM, NCP, EPCOR 2:00 p.m.
22 Don’t Be a Legal Target - Advice From Two Payments Attorneys Paul Carrubba, Esq.; Scott Jones, Esq., Adams & Reese LLP 3:30 p.m.
# Session Speakers Time
1 Is Your Core System Ready for Faster Payments? Moderator: Tristan Thompson, UMB Bank NA;
Panelists: Tammy Wilson, Jack Henry & Associates; Carrie Blankenship, Fiserv
8:00 a.m.
2 Third-Party Senders and the ACH Audit Changes Amy Donaghue, AAP, APRP, NCP & Tricia Longo, AAP, APRP, NCP, EPCOR 9:10 a.m.
3 Does "Presumption of Alteration" Affect My Institution? Paul Carrubba, Esq.; Scott Jones, Esq., Adams & Reese LLP 9:10 a.m.
4 The Top Five Check Frauds You Need on Your Radar Marcy Cauthon, AAP, APRP, NCP, EPCOR; LuAnn Doerr, CRCM, NCP, Brunswick State Bank 9:10 a.m.
5 Not Your Typical B&B: Blockchain and Bitcoin Doug King, Federal Reserve Bank of Atlanta 9:10 a.m.
6 FedNow℠ and the Future of Faster Payments Erik Van Bramer, Federal Reserve Bank of of Chicago 10:25 a.m.

Member

$600
Full Conference Registration,
Including Access to:

- More than 30 information-packed sessions
- Off-The-Beaten-Path Open Discussion Forums
- Complimentary Lunch & Snacks
- Awards Luncheon
- Gala Reception with Hors d’oeuvres and Cocktails
- Certificate of Participation
- Access to awesome payments experts!

Register Now

Non-Member

$1,200
Full Conference Registration,
Including Access to:

- More than 30 information-packed sessions
- Off-The-Beaten-Path Open Discussion Forums
- Complimentary Lunch & Snacks
- Awards Luncheon
- Gala Reception with Hors d’oeuvres and Cocktails
- Certificate of Participation
- Access to awesome payments experts!

Register Now

Optional Value Add: Pre-Conference Workshops

$100

- $100 Conference Attendee or 4 Education Club Points
- $200 Member, Non-Conference Attendee

Add a pre-conference workshop to your registration when purchasing your conference registration in our online store, or contact Member Support at memserve@epcor.org or 800.500.0100 to add the workshop to your existing registration.


Upon registration, please immediately notify EPCOR at memserve@epcor.org if you have any dietary restrictions that we should be aware of, Vegan, Gluten-Free, Vegetarian, etc. In order to provide what you need, we must know of your restrictions no later than 10 days before the event start date.

Sponsors

The Clearing House Nacha Federal Reserve MIB

Exhibitors

Affirmative Technologies ATM Solutions Centrix Solutions The Clearing House Federal Reserve Superior Consulting Technology Management Resources Magic Wrighter Vecmar VSoft